MS 365 Support Technician — Hybrid & Growth Path

Polkadotfrog Ltd; Cambridge; Hybrid; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Bonus

Hybrid work model

Benefits

Job summary

Polkadotfrog Limited is seeking an IT Support Technician to help customers across the UK with Microsoft 365 and Windows 11 issues from NE Cambridge, initially office-based and then hybrid. You will join a busy helpdesk, diagnose problems, document resolutions and provide clear user communications.

The role offers strong growth in Microsoft technologies and a long-term IT career path. Experience in MSP or fast-paced helpdesk environments is preferred.

Qualifications

• MSP or fast-paced helpdesk experience preferred.
• Full clean driving licence.

Responsibilities

• Provide end-user support for Microsoft 365 environments.
• Support and troubleshoot Microsoft Windows 11.
• Diagnose and resolve technical issues via telephone and email.
• Deliver excellent customer service while managing helpdesk tickets.
• Escalate complex issues when necessary while owning tickets.

Skills

MS 365 support

Windows 11 support

Communication skills

Tools

Exchange

Teams

SharePoint

Intune

Job description

Polkadotfrog Limited is seeking an IT Support Technician to help customers across the UK with Microsoft 365 and Windows 11 issues from NE Cambridge, initially office-based and then hybrid. You will join a busy helpdesk, diagnose problems, document resolutions and provide clear user communications.

The role offers strong growth in Microsoft technologies and a long-term IT career path. Experience in MSP or fast-paced helpdesk environments is preferred.