IT Help Desk Lead — Student & Staff Tech Support
Warrington & Vale Royal College
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Benefits offered by this job
Job summary
Warrington & Vale Royal College is seeking an experienced Digital Helpdesk Team Leader to oversee the day‑to‑day operation of our Digital Helpdesk and support the delivery of a responsive, customer‑focused IT service to students and staff. The role includes hands‑on 1st and 2nd line support, coordinating helpdesk activity, and supervising team members.
Flexible working options may be considered. The ideal candidate will have 5 GCSEs including Maths and English, strong knowledge of hardware,
Qualifications
- Experience in IT support or helpdesk environments.
- Strong technical knowledge of computer hardware and networks.
- Experience with Microsoft 365 and Active Directory.
- Experience with IT service management systems and working within SLAs.
- Excellent customer service, communication and organisational skills.
Responsibilities
- Oversee day‑to‑day operation of the Digital Helpdesk.
- Provide hands‑on 1st and 2nd line technical support.
- Coordinate helpdesk activity and supervise team members.
- Act as first point of escalation for complex issues and customer concerns.
Skills
Education
Job description
Warrington & Vale Royal College is seeking an experienced Digital Helpdesk Team Leader to oversee the day‑to‑day operation of our Digital Helpdesk and support the delivery of a responsive, customer‑focused IT service to students and staff. The role includes hands‑on 1st and 2nd line support, coordinating helpdesk activity, and supervising team members.
Flexible working options may be considered. The ideal candidate will have 5 GCSEs including Maths and English, strong knowledge of hardware,
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