IT Help Desk Analyst - Multi-Office Support & Onboarding

Morson Edge (Financial Services); City Of London; Sur place; GBP 28 000 - 38 000; Plein temps

Résumé du poste

Morson Edge (Financial Services) in London is seeking a Help Desk Support Analyst to provide 1st and 2nd line IT support across two UK offices on a permanent basis. You will contribute to IT projects and ensure key systems run smoothly in a fast-paced environment.

The role requires strong knowledge of Windows environments, excellent communication, and a proactive, collaborative approach to solving problems and supporting staff, movers, and leavers.

Qualifications

• Advanced knowledge of IT systems, applications, and processes in a Windows environment.
• Strong communication skills to explain technical concepts to non-technical staff in a clear and friendly manner.
• A proactive and collaborative approach to problem-solving and team support.

Responsabilités

• Provide 1st and 2nd line technical support to staff across two UK offices, addressing IT issues promptly and professionally.
• Accurately log all support requests and faults in the IT ticketing system, ensuring timely updates and resolutions.
• Oversee third party works at datacentres and carry out maintenance and hardware installations where necessary.
• Ensure that critical, morning and weekly checks are completed to the required standard and that any urgent issues/faults are escalated to SysOps to investigate
• Manage IT onboarding and offboarding processes for new joiners, movers, and leavers.

Connaissances

Windows environment

IT systems & applications

Communication skills

Proactive teamwork

Description du poste

Morson Edge (Financial Services) in London is seeking a Help Desk Support Analyst to provide 1st and 2nd line IT support across two UK offices on a permanent basis. You will contribute to IT projects and ensure key systems run smoothly in a fast-paced environment.

The role requires strong knowledge of Windows environments, excellent communication, and a proactive, collaborative approach to solving problems and supporting staff, movers, and leavers.