2nd Line Help Desk Engineer - Office-Based in Surrey

Jump IT Recruitment; Guildford; On-site; GBP 22,000 - 28,000; Full time

Job summary

Jump IT Recruitment is seeking a help desk professional to join a Surrey-based team in Guildford. This permanent, office-based role offers hands-on IT support in a busy environment.

You will deliver 1st and 2nd line support across Windows, Office 365 and Active Directory, assisting users on desktops, mobiles and laptops with strong problem solving and service delivery.

Join a settled, friendly team and contribute to quick incident resolution while maintaining excellent customer interactions.

Qualifications

• Experience in 1st and 2nd line support across desktop, mobile and laptop devices using Microsoft tech.
• Strong problem-solving skills are essential.
• Excellent interpersonal skills are expected in a customer-facing role.

Responsibilities

• Provide 1st and 2nd line IT support for end users.
• Troubleshoot Windows/Office365/AD issues across devices.
• Deliver friendly customer service and effective incident resolution.

Skills

1st/2nd line support

Problem solving

Interpersonal skills

Tools

Office365

Active Directory

Remote Desktop

Windows OS

Job description

Jump IT Recruitment is seeking a help desk professional to join a Surrey-based team in Guildford. This permanent, office-based role offers hands-on IT support in a busy environment.

You will deliver 1st and 2nd line support across Windows, Office 365 and Active Directory, assisting users on desktops, mobiles and laptops with strong problem solving and service delivery.

Join a settled, friendly team and contribute to quick incident resolution while maintaining excellent customer interactions.