Service Desk Analyst: IT Support & Onboarding

Landmark Information Group - Internal; West of England; On-site; GBP 22,000 - 28,000; Full time

Job summary

Landmark Information Group - Internal is seeking a skilled Service Desk Analyst to join our IT team in the UK. You will be the first point of contact for internal customers, handling requests, tickets and incidents with a strong customer-service focus.

You will work across on-premises and cloud systems, use ITSM tools, assist with onboarding new staff, maintain up-to-date documentation and ensure EUC compliance, with occasional travel to other offices.

Qualifications

• ITIL V4 Foundation or equivalent service desk experience.
• Experience with Microsoft 365 Admin Centre and Active Directory.
• Strong customer service and communication skills.
• Self-motivated with excellent time management and ticket handling.
• Good technical support skills and ability to communicate technically at all levels.

Responsibilities

• Be the first point of contact for IT support activities for internal customers.
• Manage and prioritise workload via ITSM tools.
• Keep customers updated via all communication methods to manage expectations.
• Support the wider IT Department ensuring the smooth function of systems and processes.
• Onboard new staff (hardware and account provisioning).
• Ensure all requests logged contain detailed information and troubleshooting steps.
• Maintain EUC compliance levels to high standards.
• Keep Asset management system UpToDate.
• Keep knowledge base support documentation up to date.
• Occasional visits to other offices in the United Kingdom to provide physical support.

Skills

ITIL V4 Foundation or Service Desk 경험

Microsoft 365 Admin Centre

Active Directory (AD)

Customer service

Time management

Ticket management

Technical support

Communication skills

Job description

Landmark Information Group - Internal is seeking a skilled Service Desk Analyst to join our IT team in the UK. You will be the first point of contact for internal customers, handling requests, tickets and incidents with a strong customer-service focus.

You will work across on-premises and cloud systems, use ITSM tools, assist with onboarding new staff, maintain up-to-date documentation and ensure EUC compliance, with occasional travel to other offices.