IT Hardware Workshop Engineer - Build, Test & Deliver

Arc; Basildon; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Training & development

Supportive environment

Job summary

Arc is seeking a Workshop Engineer to build, configure, test, repair, and prep IT equipment to support customer deployments and internal needs. You will join the Workshop team to perform hardware builds, diagnose faults, manage equipment logistics, and maintain accurate records with a focus on quality and customer service.

Key responsibilities include OS/software installation, device configuration, QA checks, and preparing devices for delivery.

Qualifications

• Experience with computer hardware, configuration, repairs, or technical support.
• Knowledge of PC, laptop, server, and peripheral hardware.
• Ability to build, configure, and test IT equipment accurately.
• Strong attention to detail and commitment to quality.
• Good organisational and time management skills.
• Ability to manage multiple tasks and prioritise workload effectively.
• Strong problem-solving and troubleshooting skills.
• Good written and verbal communication skills.
• Comfortable following documented processes and procedures.
• Ability to work independently and as part of a team.

Responsibilities

• Build, configure, and test laptops, desktops, servers, printers, and other IT equipment.
• Install operating systems, software applications, drivers, and updates in line with customer and company requirements.
• Configure devices according to documented build standards and deployment specifications.
• Complete quality assurance checks to ensure equipment is fully operational before deployment.
• Prepare devices for customer delivery, installation, or collection.
• Carry out daily workshop activities in accordance with workload priorities and delivery schedules.
• Support equipment booking-in and booking-out processes, ensuring records are accurate and complete.
• Assist with equipment staging, asset tagging, imaging, and deployment preparation.
• Ensure workshop tasks are completed within agreed timescales and service targets.
• Maintain a clean, organised, and safe working environment.
• Diagnose and repair hardware faults where appropriate.
• Troubleshoot issues relating to desktops, laptops, peripherals, and other supported equipment.
• Escalate complex technical issues to the Workshop Supervisor when required.
• Record repair activities, findings, and resolutions accurately.
• Assist in identifying recurring issues and recommend improvements where appropriate.
• Assist with receiving, checking, and recording deliveries from suppliers.
• Support stock management activities, including inventory checks and stock organisation.
• Ensure assets are recorded accurately and tracked through the build and deployment process.
• Report stock shortages, damaged items, or discrepancies to the Workshop Supervisor.
• Assist with stock audits and inventory management tasks as required.
• Follow all workshop procedures, build standards, and quality assurance processes.
• Maintain accurate documentation relating to builds, repairs, and equipment movements.
• Ensure all work complies with company policies, security requirements, and quality standards.
• Support compliance with ISO, Quality Management System (QMS), and operational procedures where applicable.
• Take responsibility for maintaining high standards of workmanship and attention to detail.
• Work closely with Workshop colleagues, Service Desk teams, Project Engineers, and Procurement staff.
• Support project delivery by preparing equipment in line with project schedules and requirements.
• Communicate progress, issues, and delays to the Workshop Supervisor in a timely manner.

Skills

Hardware assembly

Device configuration

Diagnostics

Troubleshooting

Documentation

Team collaboration

Time management

Problem solving

Communication

Procedural diligence

Tools

Imaging software

Job description

Arc is seeking a Workshop Engineer to build, configure, test, repair, and prep IT equipment to support customer deployments and internal needs. You will join the Workshop team to perform hardware builds, diagnose faults, manage equipment logistics, and maintain accurate records with a focus on quality and customer service.

Key responsibilities include OS/software installation, device configuration, QA checks, and preparing devices for delivery.