IT Hardware Engineer - Laptops

PlanetRecruitment; Crawley; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays

Life assurance (2x salary)

Sage Benefits

Pension scheme

Sick pay from day one

EAP

Private GP

Free parking

Memberships and learning

Long service awards

DBS checks

Job summary

PlanetRecruitment is assisting a client in Crawley, seeking an IT Hardware Engineer - Laptops to diagnose and repair laptops on site. The role requires hands-on hardware repair experience and ability to install Windows OS, with a strong customer-service approach.

Eligible candidates will enjoy 25 days annual leave plus bank holidays, pension, private healthcare options, sick pay from day one, and access to Sage Benefits and discounted perks. Role is 5 days onsite at Crawley service centre.

Qualifications

• Experience in IT field desirable.
• Experience of repairing/building hardware.
• Can-do attitude to provide best service.
• Self-starter – propose improvements to service.

Responsibilities

• Diagnose incoming laptops for defects and damage and log findings.
• Install Windows operating system on devices.
• Maintain equipment, perform repairs, and upgrade hardware/software as needed.
• Provide basic 1st line technical support to end users and update tickets.

Skills

Laptop repair

Windows OS install

Customer service

1st line support

Job description

IT Hardware Engineer - Laptops (AW200004) Crawley, England

Salary: GBP27000 - GBP27000 per annum

Position: IT Hardware Engineer - Laptops

Location: Crawley – 5 days onsite

• 25 days’ annual leave plus bank holidays (including a 3-day Christmas shutdown)
• Opportunity to purchase up to 5 additional days’ annual leave via salary sacrifice
• Life assurance (2x salary)
• Employee benefits and discount platform via Sage Benefits (including EAP, discounted gym, and retail/leisure discounts)
• Company pension scheme (5% employee contribution with 3% employer contribution)
• Company sick pay from day one
• Employee Assistance Programme (EAP)
• Access to private GP appointments
• Free parking
• Funded professional memberships, development and learning opportunities
• Long service recognition awards
• Summary:
• Our client is a leading Education ICT solutions provider. The cumulative expertise of our long-established team spans more than seventy-five years’ worth of experience in providing consultancy, infrastructure services, network development and upgrades, and managed support services to educational establishments throughout the UK. By providing over 700,000 hours of support to over 270,000 users per year, They are an established market leader in the technology support sector.
• They have now launched their Unique Service – working with their partners from Belgium and the Netherlands in delivering laptops to schools across the UK - offering a personalised, full-service education laptop to their students, with a customised school-webshop, a self-service portal, and a full-service model in case of repairs.
• They are looking for an Engineer to work on site at Their Crawley based Service Centre. Together with your team you will diagnose and repair laptops and help in other areas of the operations department when needed.

Key Tasks and Responsibilities:

Technical

• Diagnose incoming laptops for defects and damage and log appropriately.
• Be able to install a windows operating system.
• Maintenance of equipment, specialist repairs/modifications upgrades, software/hardware enhancements within own capabilities.
• Diagnose a hardware problem vs Accidental Damage.
• Ability to provide “neat” fixing, including cleaning of devices and making sure the device is sealed properly. Training will be provided.
• Able to check work appropriately and feel empowered to feedback Update tickets with diagnostic results allocate ESD locations to repairs as part of our quality assurance process.
• Provide a basic level of Technical Support to end users on a 1 st Line if needed.
• Update tickets with relevant Easy4u status in line with relevant repair diagnosis.

Customer Service

• Knowledge of dealing with individuals and resolving issues in a timely manner
• Ability to communicate well in written English
• Work with the Service Platform and Helpdesk System to record items and ensure that Customers are informed of your progress with their repair.
• A strive for quality, rather than quantity

Qualifications and Skills:

• Experience in the IT Field is desirable
• Experience of repairing/building hardware.
• A can-do attitude to provide the best service to our customers
• A self-starter – we are looking for suggestions on how to enhance our service.
• Ability to work with quality and flexibility to meet customer demands.
• Competitive salary and benefits package.
• Opportunity to work on diverse and challenging projects.
• Exposure to a variety of clients.
• Chance to contribute to the company's success and growth.
• Company Pension scheme.
• 25 days annual leave (not including Bank Holidays) increasing with length of service.
• SAGE Employee benefits.
• SAGE Employee assistance program.

Due to the nature of this role involving visiting education establishments successful applicants are required to provide an enhanced DBS disclosure. Disclosure expense will be met by the client.

Our Client are committed to safeguarding and protection of children in our work. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work with us. This post is subject to a range of vetting checks, including a criminal record disclosure.