Entry Level/ Field Service Engineer - Luton

GLORY; Luton; On-site; GBP 34,000 - 50,000; Full time

Benefits offered by this job

Company Car

Pension

Private medical insurance

Dental insurance

Life assurance

Income protection

Employee assistance

Job summary

GLORY in the United Kingdom is seeking an experienced Field Service Engineer to support and maintain customer technology across a large territory. This is a field role with variable start and finish times driven by travel, customer hours and priorities.

You will diagnose faults, perform network tasks, repair electro-mechanical systems, and provide clear customer updates. The role offers progression, weekend rota with pay, and ongoing training.

Qualifications

• Proven field service experience in customer environments (ATM, EPOS, kiosks, or similar tech).
• Strong fault-finding ability across electro-mechanical systems.
• Confident with Windows laptop for diagnostics, reporting, and communication.
• Networking: LAN/Ethernet, IP addressing, connectivity checks, and device interfaces.
• Excellent customer service and communication skills.

Responsibilities

• Diagnose faults using a structured approach (symptoms → logs/data → root cause → fix).
• Use a Windows laptop to access tools, review logs, complete updates/configuration, and document actions.
• Perform network connectivity tasks (LAN, IP settings) to access device interfaces and confirm communications.
• Repair and maintain electro-mechanical systems (modules, sensors, motors, power components).
• Carry out preventative maintenance to reduce downtime and improve reliability.
• Provide clear customer updates and set expectations during service activity.
• Complete accurate job documentation (work completed, parts used, findings, next steps).
• Escalate effectively with clear evidence, logs, and fault context.

Skills

Field service

Fault finding

Windows diagnostics

Networking (LAN/IP)

Customer service

Prioritisation

UK driving licence

SLA awareness

Health & safety

Remote support tools

Coaching/mentoring

Job description

Department: Service - Field Service

Location: UK/Field based

Description

We’re looking for an experienced Field Service Engineer to support and maintain customer technology across a large territory.

Working pattern

• This is a field role, so start/finish times vary with travel, customer opening hours, and priority needs.
• Core hours apply, however, because of the nature of the job flexibility is required.

Weekend rota & earning opportunity

• This role includes participation in a weekend/bank holiday support rota with additional pay.
• Potential of additional earnings through Weekend and Bank Holiday Rota participation.
• Opportunities to earn more by taking on additional weekend cover when available.
• Plus potential bonus and salary progression, subject to performance and business results.

Long-term career progression

Progression Opportunities Exist For The Right Person, Including

• Technical progression (advanced diagnostics, product expertise, specialist support).
• Leadership/management progression (coaching, planning, field leadership).

Key Responsibilities

What you’ll do (day to day)

• Diagnosing faults efficiently using a structured approach (symptoms → logs/data → root cause → fix).
• Use a Windows laptop to access tools, review logs, complete updates/configuration, and document actions.
• Perform network connectivity tasks (LAN connections, IP settings, basic troubleshooting) to access device interfaces and confirm communications.
• Repair and maintain electro-mechanical systems (modules, sensors, motors, transport mechanisms, power components).
• Carry out preventative maintenance to reduce downtime and improve reliability.
• Provide clear customer updates and set expectations during service activity.
• Complete accurate job documentation (work completed, parts used, findings, next steps) to support first-time fix and audit quality.
• Escalate effectively when needed — providing clear evidence, logs, and fault context to technical support.

Service levels & priority work (SLAs)

• You’ll work to agreed service levels (SLAs) that help keep customer operations running smoothly.
• Most work is planned and scheduled. When a customer has a time-critical issue, you’ll prioritise it with support from scheduling and technical teams — aiming for a first-time fix and minimal disruption.

Essential

What we’re looking for

• Proven field service experience in a customer environment (ideal backgrounds include ATMs, printers/MFDs, EPOS, kiosks, vending, security systems, cash-handling or similar technology).
• Strong fault-finding ability across electro-mechanical systems.
• Confident using a Windows laptop for diagnostics, reporting, and communication.
• Networking competence: LAN/Ethernet, IP addressing, connectivity checks, and accessing device interfaces.
• Excellent customer service and communication skills (written and verbal).
• Ability to efficiently manage your day based on priorities and workload in conjunction with your Regional Service Controller
• Full UK driving licence.
• Networking self-check (expected): If you can set a static IP, log into a router/switch, confidently troubleshoot a “no connection issues” and logically understand networking basics — you’ll be comfortable in this role.

Desirable:

• Experience adhering to SLAs and managing high‑priority callouts.
• Understanding of health & safety in the field (risk awareness, safe working, customer site standards).
• Experience with hardware/software upgrades, device configuration, or remote support tools.
• Coaching/mentoring ability (supporting less experienced engineers).

Job Benefits

• 25 days' holiday a year plus bank holidays with the opportunity to buy up to five additional days
• Company Car
• Competitive company pension scheme
• Ongoing training and development
• Private medical insurance for all employees (enhanced membership can be purchased for other family members)
• Dental insurance for all employees
• Life assurance
• Income protection scheme
• Employee assistance programme
• Employee Wellbeing events and Mental Health First Aiders
• Employee My Benefits portal offering extensive retail discounts