Device Repairs Engineer

Class Technology Solutions Ltd; Crawley Down; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

25 days holiday

Company pension scheme

SAGE benefits

Death-in-service

Buy additional holiday days

SAGE Employee benefits

SAGE Employee assistance program

Job summary

Class Technology Solutions Ltd, Crawley, England, is seeking a Device Repairs Engineer. The role focuses on diagnosing, repairing and restoring laptops and other school devices, with a strong emphasis on quality and customer service.

The successful candidate will join CTS's busy service centre in Crawley and receive training and ongoing support. The position requires previous IT repair experience, problem-solving skills, and a customer-focused approach.

Qualifications

• Minimum experience in an IT repair, service desk or technical support environment.

Responsibilities

• Assess incoming laptops and identify faults, defects and accidental damage.
• Carry out hardware repairs, upgrades and modifications within your skillset.
• Install and configure Windows operating systems.
• Ensure all repairs are completed to a high standard, including device cleaning and reassembly.
• Maintain ESD processes and workshop standards.

Skills

IT repair

Hardware repair

Windows OS

Troubleshooting

Attention to detail

Customer service

Communication

Independent work

Teamwork

Job description

Device Repairs Engineer Class Technology Solutions Ltd Crawley, England, GB

Join a Team That Keeps Schools Running

Device Repairs Engineer

Salary: £27,000 per annum

Benefits:25 days holiday, company pension scheme, sage benefits, death-in service, buy additional holiday days scheme

Disclaimer: Applicant must have the right to work in the UK, no sponsorship available.

At Class Technology Solutions (CTS), we're passionate about helping schools and educational organisations across the UK get the most from technology. As a leading ICT solutions provider, we deliver expert consultancy, infrastructure, network services and managed IT support that empower education.

We're now looking for a Repairs Engineer to join our busy Service Centre in Crawley. This is an excellent opportunity for someone with a passion for technology, hardware repairs, and problem-solving to develop their skills within a supportive and growing team. Whether you're experienced in laptop repairs or have a strong technical background and are keen to build your expertise, we'll provide training and support to help you succeed.

The Role

As a Device Repairs Engineer, you'll play a vital role in diagnosing, repairing and restoring laptops and other devices used by schools throughout the UK. You'll work closely with colleagues across our Operations team, ensuring repairs are completed to a high standard whilst delivering an excellent service experience for our customers. No two days are the same, and you'll have the opportunity to work with a wide range of devices and technologies while developing your technical expertise.

What You'll Be Doing

Device Diagnostics & Repairs

• Assess incoming laptops and identify faults, defects and accidental damage.
• Carry out hardware repairs, upgrades and modifications within your skillset.
• Install and configure Windows operating systems.
• Ensure all repairs are completed to a high standard, including device cleaning and reassembly.
• Support quality assurance processes by accurately recording diagnostic findings and repair outcomes.
• Maintain ESD processes and workshop standards.

Customer Support & Service

• Update repair tickets and customer records accurately using our service management systems.
• Contribute to delivering exceptional customer service and positive customer experiences.
• Suggest improvements to processes and services.
• Support colleagues across the Operations department when required.
• Take ownership of your work and contribute to maintaining high standards across the team.

About You

You’ll be someone who enjoys solving technical problems, takes pride in producing quality work, and is motivated to deliver excellent customer service.

• Previous experience in an IT repair, service desk or technical support environment.
• Experience building, repairing or upgrading computer hardware.
• Good technical troubleshooting and problem-solving skills.
• Strong attention to detail and ability to work accurately.
• Good written and verbal communication skills.
• Positive, proactive and customer-focused approach.
• Ability to work independently and as part of a team.
• Experience diagnosing laptop hardware faults.
• Familiarity with Windows installation and configuration.
• Understanding of ESD-safe working practices.

Competitive salary and benefits package.

Chance to contribute to the company's success and growth.

Company Pension scheme.

25 days annual leave (not including Bank Holidays) increasing with length of service.

SAGE Employee benefits.

SAGE Employee assistance program.

Due to the nature of this role involving visiting education establishments successful applicants are required to provide an enhanced DBS disclosure. Disclosure expense will be met by CTS.

Full-time