IT Support Specialist

DMS Computer Recruitment; Bedford; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Pension

On-site parking

Company vehicle

Sick pay

Job summary

A permanent IT Support Specialist role in Bedfordshire offers a challenging position for a technically skilled professional with a strong customer service focus. The successful candidate will work both remotely and on-site at client sites across Bedfordshire, providing comprehensive IT support and problem-solving capabilities.

Candidates should have at least five years of IT support experience, familiarity with Microsoft 365, Azure AD, Active Directory, Windows Server, and basic networking.

Qualifications

• Recent IT support experience in a commercial environment.
• IT certifications such as MCP, CCNA, CompTIA would be an advantage.
• Technical on-site support experience.

Responsibilities

• Deliver high-quality remote & on-site support and resolve client issues within SLA.
• Respond to queries/incidents and escalate when needed.
• Utilise platforms to respond, handle and elevate issues.

Skills

IT Support

MCP

CCNA

CompTIA

Microsoft 365

Azure AD

Active Directory

Windows Server

Networking basics

On-site support

Education

A-Level or equivalent

Tools

Microsoft 365

Azure AD

Active Directory

Windows Server

Job description

We have a Bedford based IT Company seeking an IT Support Specialist. This is a permanent role paying £35-40k pa. Details below.

IT Support Specialist

Our client is looking for a talented individual with an extensive technical background who are passionate about delivering exceptional customer service and enjoy problem-solving. You would have worked in a similar business for at least five years and have a growing passion for IT. Will work both internally and at Customer sites around Bedfordshire delivering IT Support Services.

Our client is an IT company based in Bedford. IT have a vast number of different clients, ranging from 1-2 person setups to 150s, with different needs and requirements. Their technicians are multi-skilled to provide exceptional support.

Key Responsibilities

• Deliver high-quality remote & on-site support on various technical issues and problems.
• Responding appropriately to and effectively resolving client issues, queries or incidents.
• Utilise various platforms to respond, handle, and elevate issues.
• You will have a 'hands-on' problem-solving approach, solving problems within strict SLA time frames.
• Take ownership of incidents assigned to you and manage them through to resolution.
• Ensuring SLAs are met: time to respond, time to resolve and first-time-fix.
• Application troubleshooting.
• Produce and keep up-to-date documentation on client's systems.

Required skills and capabilities

• Recent experience providing IT Support in a commercial environment.
• IT certifications such as MCP, CCNA CompTIA would be an advantage.
• Technical on-site support.

Essential individual attributes

• Good technical understanding of current leading technologies & solutions.
• Ability to prioritise workloads under pressure and ensure deadlines are met.
• Excellent organisation, decision-making, judgement and planning skills.
• Great customer relations skills to understand client's needs, concerns and requirements.
• Process-focused.
• Flexible, calm and approachable, 'can do' attitude.
• To be reliable and honest.
• Ability to work well within a team, supporting other team members.
• Willingness to learn and gain relevant accreditations.

Experience supporting

• Microsoft 365 Administration and Troubleshooting
• Desktop Operating systems inc Windows 10/11
• Office Applications
• Azure AD Administration and Troubleshooting
• Active Directory Administration
• Windows Server Operating systems
• Basic network troubleshooting.
• Email Security Solutions - eg Mimecast, Symantec, Proofpoint, Microsoft Defender
• Good knowledge of networking technologies, i.e. LAN, WAN, TCP/IP, routing, switching and subnet addressing.
• Good understanding of Network Management, Security and Configuration
• Experience with network monitoring and troubleshooting tools
• Wireless
• Firewalls

Benefits

• Excellent benefits such as pension, sick pay, and on-site parking.
• Working hours will be 40 hours a week during standard business hours
• 21 days' annual leave plus bank holidays and other public holidays
• Continual professional development plans
• Competitive salary
• Access to company vehicle
• Company pension
• On-site parking
• Sick pay

Working week

• Monday to Friday 08:30 - 17:30
• Weekend availability as and when required (paid or time in lieu)

Application question(s)

• How many years of IT support experience (within the last 5 years) do you have?
• Do you live in the UK and can commute daily to our office in Bedford, ready to start before working hours?

Education

• A-Level or equivalent (required)

Experience

• IT Support service: 5 years (required and recent)