IT Field Technician - Onsite & Remote Support

Apogee Corporation; Chester; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Flexible working options

33 days holiday incl. bank holidays

Pension scheme

Life assurance 4x salary

Employee assistance programme

Job summary

Apogee Corporation is seeking an IT Field Technician to join our Managed Desktop Services team. You will diagnose, repair, and maintain laptops, desktops, RPOS systems, and related hardware. The role combines on-site visits with remote support to keep customer systems running smoothly.

You will participate in a service-led environment where quality and first-time fix are valued. DBS and SC clearance are required, with a typical Monday–Friday pattern from 08:30 to 17:30, including a one-hour

Qualifications

• Proven experience in laptop or PC hardware repair or IT support.
• Strong understanding of hardware, software, and operating systems (Windows essential).
• Experience using diagnostic tools and fault-finding techniques.
• Confident troubleshooting across hardware and basic networking issues.
• Strong communication and customer service skills.

Responsibilities

• Diagnosing and resolving hardware and software faults across laptops, desktops, and peripheral devices.
• Installing, configuring, and maintaining operating systems including Windows.
• Supporting users onsite and remotely, providing clear and practical guidance.
• Carrying out repairs, component replacements, and system upgrades.
• Troubleshooting printers, connectivity issues, and RPOS hardware.
• Completing accurate job records, service notes, and repair documentation.
• Following data protection, backup, and security procedures.
• Escalating more complex issues when required.
• Maintaining high standards of customer service and communication.

Skills

Laptop/PC hardware repair

Windows OS

Diagnostic tools

Troubleshooting networking

Customer communication

Driving licence

Tools

Remote support tools

Job description

Apogee Corporation is seeking an IT Field Technician to join our Managed Desktop Services team. You will diagnose, repair, and maintain laptops, desktops, RPOS systems, and related hardware. The role combines on-site visits with remote support to keep customer systems running smoothly.

You will participate in a service-led environment where quality and first-time fix are valued. DBS and SC clearance are required, with a typical Monday–Friday pattern from 08:30 to 17:30, including a one-hour