Field IT Technician: Onsite & Remote Support

Apogee; England; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Enhanced family-friendly benefits

Paid days off for voluntary work

Staff Reward Scheme

Life assurance 4× salary

Professional development sponsorship

Financial wellbeing support

Discounted Gym Membership

Eye care voucher scheme

Free flu vaccinations

Job summary

Apogee is seeking a Field Service IT Technician for their Managed Desktop Services team in East Anglia. This role involves diagnosing, repairing, and maintaining IT hardware, ensuring customer systems run smoothly through both onsite visits and remote support.

Ideal candidates will have proven IT support or hardware repair experience, strong customer service skills, and the ability to work independently. The role offers flexible contract options and various employee benefits, making this an exciting opportunity to develop your career.

Qualifications

• Proven experience in laptop or PC hardware repair or IT support.
• Strong understanding of hardware, software, and operating systems (Windows experience essential).
• Experience using diagnostic tools and fault‑finding techniques.

Responsibilities

• Diagnosing and resolving hardware and software faults.
• Installing, configuring, and maintaining operating systems.
• Supporting users onsite and remotely.

Skills

Laptop or PC hardware repair

Understanding of hardware and software

Confident troubleshooting skills

Strong communication skills

Ability to work independently

Job description

Apogee is seeking a Field Service IT Technician for their Managed Desktop Services team in East Anglia. This role involves diagnosing, repairing, and maintaining IT hardware, ensuring customer systems run smoothly through both onsite visits and remote support.

Ideal candidates will have proven IT support or hardware repair experience, strong customer service skills, and the ability to work independently. The role offers flexible contract options and various employee benefits, making this an exciting opportunity to develop your career.