IT Desktop Support Technician Lvl. 1

SkySys; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company seeks a Junior IT Desktop Support Technician in London to provide on-site technical support, addressing hardware and software issues, ensuring user satisfaction and compliance with SLA. The ideal candidate should be proactive, detail-oriented, and possess strong communication skills.

Qualifications

• 1-to-2 years of experience in the relevant line of work.
• Basic knowledge of English for communication with global groups.
• Technical support-related certifications will be a plus.

Responsibilities

• Provide on-site technical support to users.
• Resolution of hardware and software issues.
• Perform onboarding for new users.

Skills

Problem-solving skills

Attention to detail

Communication skills

Multitasking ability

Tools

Service Now

SCCM

Auto Pilot

Job description

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Client:

SkySys

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

58a7069c2c97

Job Views:

51

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Job Title: Junior Information Technology Desktop Support Technician

Location: London, England

Type: Onsite || Long Term Extendable Contract

Overview:

We are seeking a Junior IT Desktop Support Technician to provide comprehensive onsite support, encompassing desktop/end-user support, smart hands and feet services, and data center support. This role requires a proactive and client-focused professional to ensure smooth IT operations, uphold user satisfaction, and manage technical activities efficiently.

Responsibilities:

• Provide on-site technical support to users
• Resolution of hardware and software issues
• Configure, install, and update operating systems, software, and applications on computers, mobile devices, and printers
• Monitor and respond to support calls, emails, and messages related to user problems and requests;
• Ensure compliance with agreed-upon deadlines for incident resolution and request as per SLA
• Perform onboarding for new users
• Asset management
• Contact with global support areas
• Provide support to users of the office, laboratory, and distribution center.

Requirements:

• 1-to-2 years of experience in the relevant line of work
• Previous experience as an on-site and remote support analyst;
• Basic knowledge of English for communication with global groups;
• Proficiency in Service Now, SCCM, Auto Pilot, End Point, iPad, and iPhone (iOS in general)
• Strong problem-solving skills, multitasking ability, and attention to detail;
• Excellent communication skills and ability to work in a team;
• Knowledge of the ITIL methodology
• Technical support-related certifications will be a plus.

Important for this position:

• Soft skills include being proactive, empathy, education, and respect for users, as well as communication and working well in a team.
• Ready to think outside the box, give ideas and share suggestions