Technical Support Engineer

Telefonica Tech; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in technical support seeks a Technical Support Engineer for an onsite position in Central London. This pivotal role involves providing technical assistance to clients, performing maintenance checks, and managing support tickets. Candidates must have prior experience in IT support and undergo security clearance vetting.

Qualifications

• Previous experience working as on-site IT engineer or in a busy Service Desk.
• Must meet security clearance vetting requirements.
• Ability to escalate incidents and assist with diagnostics.

Responsibilities

• Provide on-site technical support to a prestigious client.
• Perform daily checks and maintenance on technical equipment.
• Liaise with 3rd party vendors for ticket logging and incident management.

Skills

Technical Support

On-Site Support

Triage and Logging

Customer Service

Equipment Installation

Job description

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Technical Support Engineer - Onsite - Central London

This is a full-time onsite Support Engineer to provide technical support to a prestigious client, based in Central London.

Job Duties:

• To help determine customer needs, as the customers first point of contact with Telefónica Tech, this is a vital role within the organisation.
• Engineers will be technically proficient at performing on-site support and triage activities for Desk, Wall and Floor ports; WAP ceiling ports; Equipment Room patching of access switches; Shared Printers; Audio Visual Equipment; Room Booking Tablets; Digital Signage.
• On-site engineers will also escalate incidents to the offsite team where required and will assist with on-site diagnostic and resolution activity under the guidance of the offsite team as required.
• Daily checks and management, monitoring of on-site equipment.
• Triage and log tickets with 3rd party vendors.
• Assist with the installation and support of network equipment at customer’s premises to ensure effective service within agreed time scales and to the standards required by the company inclusive of documentation.
• In addition to the above duties and responsibilities the post holder must be prepared to undertake such additional duties which may result from changing circumstances, but which may not of necessity change the general character or level of responsibility to the post.

Person Requirements:

• Previous experience working as on-site IT engineer or on a busy Service Desk
• Must have the right to live and work in the UK.
• Must meet Security Clearance vetting requirements as this is a requirement of the role.
• Any offer would be conditional upon the successful candidate passing BPSS & SC Clearance

Key Words:

SC Cleared - SC Clearance - AV - Audio Visual - Support Engineer - Audio Visual Equipment - AV Support - Service Desk - Technical Support - Digital Workplace

Job Description

Technical Support Engineer - Onsite - Central London

This is a full-time onsite Support Engineer to provide technical support to a prestigious client, based in Central London.

Job Duties:

• To help determine customer needs, as the customers first point of contact with Telefónica Tech, this is a vital role within the organisation.
• Engineers will be technically proficient at performing on-site support and triage activities for Desk, Wall and Floor ports; WAP ceiling ports; Equipment Room patching of access switches; Shared Printers; Audio Visual Equipment; Room Booking Tablets; Digital Signage.
• On-site engineers will also escalate incidents to the offsite team where required and will assist with on-site diagnostic and resolution activity under the guidance of the offsite team as required.
• Daily checks and management, monitoring of on-site equipment.
• Triage and log tickets with 3rd party vendors.
• Assist with the installation and support of network equipment at customer’s premises to ensure effective service within agreed time scales and to the standards required by the company inclusive of documentation.
• In addition to the above duties and responsibilities the post holder must be prepared to undertake such additional duties which may result from changing circumstances, but which may not of necessity change the general character or level of responsibility to the post.

Person Requirements:

• Previous experience working as on-site IT engineer or on a busy Service Desk
• Must have the right to live and work in the UK.
• Must meet Security Clearance vetting requirements as this is a requirement of the role.
• Any offer would be conditional upon the successful candidate passing BPSS & SC Clearance

Key Words:

SC Cleared - SC Clearance - AV - Audio Visual - Support Engineer - Audio Visual Equipment - AV Support - Service Desk - Technical Support - Digital Workplace

Additional Information

We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.