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Hemmersbach GmbH & Co. KG

London

On-site

GBP 30,000 - 40,000

Full time

Today

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Job summary

A leading company in IT infrastructure services seeks an IT Support Engineer to provide Level 2 support onsite. The role involves resolving hardware and software issues, ensuring excellent customer experience, and working alongside a dedicated team. Candidates are expected to have strong technical and customer service skills to immediately impact users' daily work lives.

Benefits

Buddy program

Internal career development

International opportunities

Comprehensive onboarding

Qualifications

Experience resolving problems directly with users.
Familiarity with various deskside technologies.
Ability to handle complex 2nd-line problems.

Responsibilities

Provide onsite Level 2 IT support for hardware and software issues.
Resolve password resets and AV checks.
Handle various tickets daily and ensure customer satisfaction.

Skills

Technical skills

Customer service skills

Onsite Level 2 IT support for users in hardware and software issues.

Experience resolving problems directly with users
Strong technical skills across all aspects of IT support
Excellent customer service skills
Familiarity with various deskside technologies
Role may require enhanced referencing or vetting due to its varied nature

As part of a dedicated team, you will work onsite providing support for deskside services and printing. You will be supported by your Service Delivery Manager, Team Leader, and colleagues.

You will handle various tickets daily, resolving issues with empathy, pragmatism, and a focus on customer satisfaction—aiming to leave each user satisfied with the service.

This role offers the opportunity to directly impact users' daily work lives. You will resolve common issues like password resets and AV checks, as well as handle complex 2nd-line problems, working alongside remote specialists in server/data center environments.

Join Us

Hemmersbach provides IT infrastructure services in over 190 countries through 50 subsidiaries. We serve leading IT companies and are committed to social responsibility—20% of profits support initiatives like Hemmersbach Rhino Force and Hemmersbach Kids’ Family. We are The Social Purpose IT Company.