IT Field Services Engineer (Glasgow)

Hemmersbach GmbH & Co. KG; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic team as an IT Support Engineer, where you will tackle varied assignments in a fast-paced environment. This role offers the chance to work with some of the world's leading companies, providing essential support for deskside, network, and software issues. Enjoy a normal Monday to Friday work week with a company car for your convenience. As part of a socially responsible organization, your work will not only help clients but also contribute to meaningful causes. If you are passionate about IT support and looking for a rewarding career, this opportunity is for you.

Benefits

Company car

Medical cash plan

Onboarding program

Buddy program

Mobile phone

Laptop

Oyster card

Tools provided

Qualifications

• Experience delivering IT support services in varied environments.
• Ability to diagnose and support standard Windows applications.

Responsibilities

• Support deskside, network, software, and print services.
• Resolve a variety of tickets for multiple clients.

Skills

IT support services

Diagnostic & support capabilities

Windows-based applications

Break/fix issue resolution

Full Driving Licence

Tools

M365

Win10

Active Directory (A.D)

SCCM

Job description

Varied assignments of level 2 IT support in your region – company car inclusive

Contact us directly if you have any questions about this open job position

• Previous experience in the delivery of IT support services
• Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D & SCCM)
• Confidence in addressing break/fix issues – Typically supporting PCs / Laptop
• Full Driving Licence
• Due to the varied nature of the role, it may be subject to enhanced referencing or vetting

With hundreds of support engineers on many customer sites, it is inevitable that in times of expansion, or when extra help is needed, our National Operations team is called upon to save the day. As a centrally managed team, the National Operations field engineers operate autonomously from a specific client, supported throughout by a dedicated dispatch team and Service Delivery Manager.

You may have a variety of tickets to resolve throughout the day with several clients or have the opportunity to stay longer to resolve specific issues over a number of days. The variety of your working week is what makes the field engineer such a valuable member of Hemmersbach.

Principally, you will be supporting deskside, Network, software & print, and be helping teams that are working with many of the world’s biggest clients.

Working within a designated support area, we provide you with all you need, from company van/car, to mobile phone, laptop, oyster card, tools etc. Beyond the occasional exception, which may involve a more remote client site, you’ll enjoy a normal Monday-Friday, 40hr week with us.

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

• Buddy program
• Medical cash plan
• Onboarding program
• Private use of company car

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