Field Service Engineer

TN United Kingdom; Glasgow; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Engineer to join their dynamic team in Scotland. This role offers the chance to work with cutting-edge security systems while prioritizing a 'people first' culture. You will be responsible for providing first-line service and routine maintenance, ensuring customer satisfaction through quality service. The company values continuous development and innovation, making it an ideal environment for professionals eager to grow their careers. Join a team that recognizes excellence and rewards contributions, all while working on impactful projects across the region.

Benefits

Oncall + Overtime

Company Pension Scheme

Life Assurance (4 x Basic Salary)

Employee Scholarship Scheme

Central Benefits Platform with Discounts

Bravo Awards for Outstanding Contributions

Qualifications

• Good technical knowledge in at least two disciplines: CCTV, Intruder, Access Control.
• Full UK driving license is required.

Responsibilities

• Repair, maintain, and service systems according to specifications.
• Ensure client satisfaction during installation and maintenance visits.
• Complete all documentation accurately and timely.

Skills

Field Service Experience

Customer Service

Technical Knowledge in CCTV

Technical Knowledge in Intruder Systems

Technical Knowledge in Access Control

Technical Knowledge in Networking

IT Skills

Education

Relevant Qualification in Electrical/Electronic Industry

Good Basic Education

Tools

IPAF Certification

ECS Certification

CSCS Certification

Safety Passport

Job description

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Looking for an opportunity within a business that offer a genuine ‘people first’ culture?

Here at Chubb Fire & Security we have an opportunity for a Field Service Engineer to join ourLarge Project Teambased across the Scotland

About Us, Our Culture & What We Can Offer You

Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years.Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally - Together we do great things!

Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.

• Oncall + Overtime
• Company Pension Scheme
• Life Assurance (4 x Basic Salary)
• Employee Scholarship Scheme
• A Central Benefits Platform offering a wide variety discounts
• Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence

Job Description

Goals and Objectives:

• To provide first line service and routine maintenance activities and support to all the company & third party products in use, throughout the region.
• To provide commissioning/ installation support for Minor Works and chargeable works as required.

Responsibilities:

• To repair, maintain and service systems in accordance with the relevant company procedures, engineer instructions and specific system specifications;
• To ensure that if the installed system differs from the specification that the relevant documentation is complete and it is brought to the attention of the relevant Supervisor.
• When required commissioning of systems in accordance with the relevant standards and Codes of Practice;
• To ensure that all working areas on site are left in a clean and tidy state;
• To ensure that the client is satisfied in all aspects of the installation, maintenance and
  service visits prior to leaving site, and to project a high level of Quality Customer
  Service at all times;
• To ensure that relevant documentation is fully completed in an accurate and timely manner, this includes timesheets, work reports, service reports and expense claims;
• To ensure that all Company property is used and maintained in the proper manner,
  including special tools, ladders and Company vehicle where appropriate;
• To be available for standby and call out rota as required within the Division.
• To conduct themselves in a professional manner at all times.

Qualifications

Qualifications/ Experience/Knowledge:

• Good basic education and ideally a relevant qualification in the electrical/ Electronic industry.
• Alternatively able to demonstrate in depth knowledge through assessment.
• Field Service Experience.
• Good standard of IT skills. (Computer Literate).
• Good level of Customer Service experience.
• IPAF, ECS, CSCS, Safety Passport holder or similar would be beneficial.
• Full UK driving license
• Able to demonstrate good technical knowledge in at least two of the following disciplines: CCTV, Intruder, Access Control & Perimeter systems, Networking

Personal Qualities and Behaviours:

• Positive, self- motivated, proactive individual.
• Ability to work on own initiative & as part of a team.
• The ability to operate effectively under pressure in rapidly changing Environments & circumstances
• Flexible – able to successfully accept and implement change.
• Good communication skills, with the ability to encourage, negotiate and persuade others to achieve objectives

Additional Information

More about us:

Chubb Systems provides sophisticated communication, security and surveillance systems for a number of Europe’s leading organisations and specialises in large infrastructure projects. Our total solution includes unique design and in-house software development capabilities, integration, delivery and accreditation of bespoke systems to these customers with specialist security requirements.

We welcome applications from talented Field Service Engineers, Service Engineers, Project Engineers who live within a commutable distance of Glasgow, Edinburgh, Hamilton, Motherwell