Field Service Engineer - Uddingston

Virgin Media O2; Bellshill; On-site; GBP 29,000 - 37,000; Full time

Job summary

An established industry player is seeking a Field Service Engineer to join their dynamic team. This role offers a competitive salary and a chance to work with the UK's fastest broadband network. As a key player, you'll be responsible for installations, troubleshooting technical issues, and ensuring exceptional customer service. With a focus on work-life balance, enjoy a 4-day work week and a variety of benefits including a company van, generous leave, and health coverage. If you're motivated and ready for new challenges, this is the perfect opportunity to grow and make a difference.

Benefits

Company van

25 days annual leave

Pension programme with up to 10% matching

BUPA medical coverage

Critical illness insurance

Life insurance

Healthcare plan

Support for family situations

Qualifications

• Comfortable working at heights and outside in all weathers.
• Ability to diagnose technical problems and determine solutions.

Responsibilities

• Installations, fixing faults, and delivering great customer service.
• Document processes and follow company standard procedures.

Skills

Problem-solving skills

Customer service

Technical diagnosis

Organizational skills

Education

UK Manual driving license

Job description

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Summary

Location

Bellshill, Glasgow, Motherwell

Job Family

Technicians & Engineers

Job Type

Full Time

Posted Date

25-Apr-2025

Salary: £29,000 - £36,200 per year

For this position, you must live in one of the following postcodes: G65, G67, G68, G69, G71, G72, ML1, ML4, ML5, ML7, ML8, ML9, ML10, ML11, ML12.

Join our team of Field Service Engineers and earn a competitive salary of £29,000, plus overtime (on average £4,700) and performance-based commission of £2,500.

If you are a motivated and customer-focused individual with the skills and experience we are looking for, we encourage you to apply. After completing our comprehensive training program, you will be able to enjoy a better work-life balance with our 4-day working week consisting of 37.5 hours (Monday – Saturday) with a mixture of 7.5 and 10 hour shifts.

No two days are the same, so you will always be learning and finding new challenges.

Millions of potential new customers will now have access to the Virgin Media O2 offering across the UK, giving them the chance to enjoy our new, faster broadband in their area at a reasonable price. This is where you come in.

• Be the expert in installations, fixing faults and delivering great customer service
• Diagnose errors and technical problems and determine appropriate solutions
• Document processes and follow company standard procedures and protocols
• Collaborate with the technical team and share information across the organisation
  
  
  

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do.

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

• A UK Manual driving license
  
  
  

The other stuff we are looking for

• Be comfortable working at heights and outside in all weathers
• Ability to display your problem-solving skills
• An organised individual, with a confident approach
  
  
  

What's in it for you

We know that benefits mean so much more than the 'stuff' we can give you, so we offer a wide range of support, rewards and tools - all focused on helping you to prioritise what really matters.

• A competitive salary of £29,000, £2,500+ On target earnings, plus a company van
• 25 days of annual leave, including your birthday
• A first-rate pension programme with up to 10% matching contributions
• The ability to buy and sell up to 5 days of leave to suit your individual needs
• Access to wellbeing benefits including, BUPA medical coverage (which you can choose to upgrade to protect loved ones), and critical illness insurance
• Life insurance and a healthcare plan
• Support for all family situations (neonatal leave, excellent maternity & paternity policies and carers leave)
• Want to learn more about our benefits? You can check them out here
  
  
  

Next steps

Following your application, you will receive a link to complete an online video assessment.

If you are successful at this stage, one of our recruiters will give you a call to discuss the role in more detail and give you a chance to ask any questions.

From here we will get you booked in for an online interview with one our managers.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Telecommunications

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