Field Service Engineer - Falkirk

Virgin Media O2; Falkirk; On-site; GBP 29,000 - 37,000; Full time

Job summary

Join a forward-thinking company as a Field Service Engineer in Falkirk, where you will be part of a dynamic team dedicated to providing exceptional customer service. This role offers a competitive salary, comprehensive training, and a supportive work environment. Enjoy a balanced work-life with a 4-day working week and the opportunity to solve diverse challenges daily. Be part of a company that values equity and inclusion, and take advantage of extensive benefits including a company van, generous leave, and wellness support. If you're motivated and eager to learn, this is the perfect opportunity for you.

Benefits

Company Van

25 Days Annual Leave

Pension Programme

Wellbeing Benefits

Life Insurance

Healthcare Plan

Family Support Policies

Qualifications

• No prior experience required; training provided.
• Comfortable working at heights and outdoors.

Responsibilities

• Install and fix faults while delivering excellent customer service.
• Document processes and collaborate with the technical team.

Skills

Customer Service

Problem Solving

Technical Troubleshooting

Education

UK Manual Driving Licence

Job description

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Summary

Location

Falkirk

Job Family

Technicians & Engineers

Job Type

Full Time

Posted Date

25-Apr-2025

Salary: £29,000 - £36,200 per year

For this position, you must live in one of the following postcodes: FK7, FK8, FK9, FK10, FK11, FK12, FK13, FK14, FK15, FK17

Join our team of Field Service Engineers (internally you’ll be known as a Field Technician) and earn a competitive salary of £29,000, plus overtime (on average £4,700) and performance-based commission of £2,500.

We’re looking for motivated and customer focused individuals. No prior experience is required, we will train you in all aspects of the job and provide you with a mentor, so you’ll have everything you need to succeed! After completing our comprehensive training program, you will be able to enjoy a better work-life balance with our 4-day working week consisting of 37.5 hours (Monday – Saturday) with a mixture of 7.5 and 10 hour shifts.

No two days are the same, so you will always be learning and finding new challenges.

• Be the expert in installations, fixing faults and delivering great customer service
• Diagnose errors and technical problems and determine appropriate solutions
• Document processes and follow company standard procedures and protocols
• Collaborate with the technical team and share information across the organisation
  
  
  

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do.

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

• A UK Manual driving licence
  
  
  

The other stuff we are looking for

• Be comfortable working at heights and outside in all weathers
• Someone who enjoys problem solving and finding suitable solutions for customers
• An individual who can build great relationships with customers
• An organised individual with a customer-focus, who is motivated to help others
  
  
  

What's in it for you

We know that benefits mean so much more than the 'stuff' we can give you, so we offer a wide range of support, rewards and tools - all focused on helping you to prioritise what really matters.

• A competitive salary of £29,000, £2,500+ On target earnings, plus a company van
• 25 days of annual leave, including your birthday
• A first-rate pension programme with up to 10% matching contributions
• The ability to buy and sell up to 5 days of leave to suit your individual needs
• Access to wellbeing benefits including the Unmind App, BUPA medical coverage (which you can choose to upgrade to protect loved ones), and critical illness insurance
• Life insurance and a healthcare plan
• Support for all family situations (neonatal leave, excellent maternity & paternity policies and carers leave)
• Want to learn more about our benefits? You can check them out here
  
  
  

Next steps

If you think you've got some valuable skills to offer us and Virgin Media O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application, the next steps of the process, if successful, will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Telecommunications

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