IT Field Technician

ZipRecruiter; Glasgow; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

Ein innovativer IT-Dienstleister sucht einen erfahrenen IT-Feldtechniker, der in der Glasgow-Region tätig ist. In dieser spannenden Rolle sind Sie dafür verantwortlich, technische Probleme vor Ort zu diagnostizieren und zu lösen, was einen direkten Einfluss auf den Geschäftserfolg unserer Kunden hat. Sie werden mit bekannten Namen der Branche zusammenarbeiten und erhalten ein attraktives Gehalt sowie ein umfassendes Leistungspaket, einschließlich privater Gesundheitsversorgung und einer betrieblichen Altersvorsorge. Wenn Sie eine Leidenschaft für Technik und Kundenservice haben, ist dies die perfekte Gelegenheit für Sie.

Benefits

23 Tage Urlaub pro Jahr

Private Gesundheitsversorgung

Betriebliche Altersvorsorge

Firmenwagen

Reisekostenübernahme

Übernachtungskostenübernahme

Qualifications

• Erfahrung in der IT-Wartung und Fehlerdiagnose, einschließlich Hardware und Netzwerken.
• Fähigkeit zur effektiven Kommunikation mit Kunden und Stakeholdern.

Responsibilities

• Diagnose und Lösung von EPOS- und Netzwerksystemproblemen vor Ort.
• Erstellung klarer, umsetzbarer Berichte und Koordination von Lösungen.

Skills

IT Wartung

Fehlerdiagnose

Kundenservice

Kommunikationsfähigkeiten

Flexibilität

Job description

Job Description

Our outstanding and successful client, a IT Service Provider who work with some of the biggest household names in the UK are looking to recruit an experienced IT Field Technician to join them on a permanent basis.

You will be based in the Glasgow / Motherwell area, and will attend customer sites in the region to diagnose and resolve technical IT issues relating to customers on-site technology, including EPOS, business systems, and back office servers.

You'll be the bridge between tech issues and business success - making a tangible difference for customers!

Location: Covering the Glasgow region (on-site visits + remote reporting)Travel: Significant regional travel with some overnight stays (full expenses and accommodation provided)Company Van: Van providedHours: Monday to Friday (core hours will be 8am-5:30pm - with 1 in 8 weekends)

Salary & Benefits: Salary will be £24,200 plus £2,100 for standard weekend overtime, plus additional overtime which will take your salary higher. You will get excellent benefits package including 23 days holiday per annum + bank, private healthcare provided through BUPA, death in service (4 x salary), group income protection, company pension.

What You'll Do:

• Visit customer sites to diagnose & resolve EPOS, network, and business system issues
• Capture photographic evidence and compile clear, actionable reports
• Coordinate fixes - liaise with management, IT providers & third parties
• Mediate IT solutions between franchisees, service desks, and IT contractors
• Ensure accurate stock tracking & report completion for smooth operations
• Keep stakeholders informed & updated at all times

What we're looking for:

• Excellent experience in IT maintenance and fault diagnosis, including hardware, networks, and systems
• Excellent Customer Service skills and the ability to communicate effectively with internal and external customers, stakeholders and third parties.
• High degree of flexibility in terms of hours of work and location.
• High level of health, safety and environmental compliance
• Full clean driving license.
• Clean DBS required.