Entry Level IT Field Service Engineer

Sanderson Recruitment Plc; England; On-site; GBP 26,000 - 38,000; Full time

Job summary

Sanderson Recruitment Plc is seeking a Field Engineer to provide on-site hardware support for laptops, desktops, servers, and related devices across a defined geographic area in the UK. You will install, maintain and repair IT equipment while delivering strong customer service.

The ideal candidate has hands-on hardware experience, a valid UK driving license, and a proactive, problem-solving mindset. Training and certification opportunities are available as part of a global IT company.

Qualifications

• Full UK driving license, own car and business insurance.
• Ability to resolve hardware and basic software problems.
• Capable of building and deploying PCs (desktop and laptop).
• Good understanding of IT systems and environments.
• Strong customer service skills and analytical thinking.

Responsibilities

• Provide hardware technical and break-fix support for laptops, desktops, workstations, tablets, printers and servers on-site.
• Install, maintain, upgrade and repair IT products such as PCs, printers, terminals and servers.
• Attend incidents/requests courteously as directed by the Customer Incident Centre.
• Monitor and progress incidents in real time and coordinate between clients and vendors.
• Ensure high customer satisfaction and manage parts in line with returns processes.

Skills

Driver's license

Own car

Business insurance

Hardware issue resolution

PC deployment

IT systems understanding

Customer service

Analytical thinking

Tools

MCSE certification

Manufacturer enterprise server cert

A+

Network+

CCNA

Job description

Role Overview:

This role is an ideal gateway into IT and the wider opportunities within a major global IT company. You will have the opportunity to access the certification program for one of the world's largest computer manufacturers. It would be well suited to those who have a passionate interest in IT but may not have had the opportunity to work in the sector, or those looking for the opportunity to gain further experience.

Flexible working hours between 8am and 6pm

The role consist of flexible working hours between 8am and 6pm. You will cover a set geographical area to provide on-site support for client's IT hardware devices. You will be expected to work to a professional standard and ensure customer satisfaction through technical skills and strong customer service.

Responsibilities:

• As a Field engineer you will work with both commercial and residential clients to provide hardware technical and break fix support on Laptops, Desktops, Workstations, Tablets, Printers and Servers.
• Be involved in installing, maintaining, upgrading, and repairing of IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices.

• To attend all Incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines.
• Ensure assigned incidents are monitored, updated, and progressed in the system real time.
• Co-ordinate between clients and vendors to ensure timely resolution of problems.
• Provide a high degree of customer satisfaction in all work undertaken
• Maintain and manage parts in line with returns return process and deadlines.

Essential Skills:

• Applicant must have a full valid UK drivers' licence, own car, and business insurance or should apply for it upon offer.
• Ability to resolve hardware issues and basic software problems
• Capable of building (o/s and required software) and deploying PCs (desktop and Laptop)
• Good understanding of IT systems and environments.
• Strong customer service skills
• Analytical and problem-solving mindset.

Preferred but not essential skills:

• MCSE certification
• Manufacturer Enterprise server certification
• SAN Server
• A+
• Network+/CCNA
• Dell/Other vendor Certification to Enterprise level or above
• Experience in a data centre and in smart space technology is advantageous.

Please Note: Shortlisted candidates will be contacted via Call/Email.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.