IT Field Engineer

YOURRECRUIT LIMITED · 07364602; Horsham; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading IT outsourcing provider is looking for an IT Field Engineer to join their team in Horsham. You will ensure efficient completion of IT projects while providing hands-on support. This role requires travel to client sites across the South-East and involves direct communication with clients. Ideal candidates are self-motivated, highly organised, and possess strong problem-solving skills. The position offers a salary range of £30,000 - £35,000 with standard working hours from Monday to Friday.

Qualifications

• Previous on-site, client‑premises experience preferred.
• Goal‑oriented with a strong work ethic.
• Technically proficient with solid computer literacy.

Responsibilities

• Ensure all IT projects are completed efficiently, on time, and to a high standard.
• Assist in the daily operations of the IT Projects department.
• Support installations and project work, ensuring risk assessments are completed.

Skills

Self‑motivated

Strong workload management skills

Confident communicator

Organised with attention to detail

Problem‑solving skills

Job description

Our client is a dynamic IT outsourcing and managed services provider passionate about delivering innovative solutions to SMEs. Join their friendly, motivated team and grow your career in a supportive environment that prioritises your development.

Job Title: IT Field Engineer

Location: Horsham (Must be a driver with your own transport)

Salary: £30,000 - £35,000 DOE

Hours: Monday – Friday, 09:00 – 17:30

About the Role:

As an IT Project Engineer, you will be responsible for ensuring all IT projects are completed efficiently, on time, and to a high standard. Acting as a key point of contact, you will identify and elevate potential issues while providing hands‑on support to the team. Covering all service areas, you will be hands on with supporting everything from client office relocations through to handling multi‑site infrastructure needs.

Day to Day Responsibilities:

• Assist in the daily operations of the IT Projects department, handling client requests via phone and email while ensuring timely follow‑ups.
• Work closely with the Projects Manager, providing regular progress updates and flagging potential issues to ensure proactive solutions.
• Support installations and project work, ensuring risk assessments are completed before commencement and projects are scheduled efficiently, considering budgets and deadlines.
• Travel to client sites across the South‑East and London to carry out project and support tasks as needed.
• Manage individual project tasks, maintaining detailed records, paperwork, and documentation.
• Keep workbenches and storage areas well‑organised, ensuring all necessary tools, labels, and resources are readily available.
• Perform proactive system maintenance, identifying and recommending improvements where necessary.
• Monitor and manage backup systems to ensure reliability and security.
• Provide remote support through the company's Remote Monitoring and Management (RMM) system.

What We’re Looking For:

• Self‑motivated with strong workload management skills; previous on‑site, client‑premises experience (car pool provided).
• Highly organised with excellent attention to detail.
• Confident communicator with a professional telephone manner, able to handle challenging situations calmly.
• Discreet and trustworthy, understanding the importance of confidentiality.
• Goal‑oriented with a strong work ethic and commercial awareness.
• Quick thinker with a proactive and resourceful approach.
• Technically proficient with solid computer literacy.
• Strong project management, analytical, and problem‑solving skills.
• Excellent listening, judgement, and decision‑making abilities.

LN18711

Application Notes:

Interested? Please send your CV in Word format only.

Only apply if you are already eligible to work in the UK (indefinitely & without sponsorship).

Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee.

Disclaimer:

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short‑listed candidates will be contacted for this particular role and if you haven’t heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

To stay safe in your job search we recommend that you visit JobsAware, a non‑profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.