IT Field Engineer

ZipRecruiter; Horsham; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a dynamic IT outsourcing provider as an IT Field Engineer, where you will play a crucial role in delivering innovative solutions to SMEs. This exciting position involves managing IT projects, providing hands-on support, and ensuring timely completion of tasks. As part of a friendly and motivated team, you'll have the opportunity to grow your career while tackling diverse challenges, from office relocations to multi-site infrastructure needs. If you're self-motivated and possess strong project management skills, this role offers a supportive environment that prioritizes your development and success.

Qualifications

• Self-motivated with strong workload management skills.
• Experience in a similar role out on the road.

Responsibilities

• Assist in daily operations of the IT Projects department.
• Support installations and project work, ensuring risk assessments are completed.
• Travel to client sites across the South-East and London.

Skills

Project Management

Analytical Skills

Problem-Solving

Communication Skills

Attention to Detail

Technical Proficiency

Job description

Job Description

Our client is a dynamic IT outsourcing and managed services provider passionate about delivering innovative solutions to SMEs. Join their friendly, motivated team and grow your career in a supportive environment that prioritises your development.

Job Title:

IT Field Engineer

Location:

Horsham (Must be a driver with your own transport)

Salary:

£30,000 - £40,000 DOE

Hours:

Monday - Friday, 09:00 - 17:30

About the Role:

As an IT Project Engineer, you will be responsible for ensuring all IT projects are completed efficiently, on time, and to a high standard. Acting as a key point of contact, you will identify and escalate potential issues while providing hands-on support to the team. Covering all service areas, you will be involved in supporting everything from clients' office relocations to handling multi-site infrastructure needs.

Day to Day Responsibilities:

1. Assist in the daily operations of the IT Projects department, handling client requests via phone and email while ensuring timely follow-ups.
2. Work closely with the IT Projects Manager, providing regular progress updates and flagging potential issues to ensure proactive solutions.
3. Support installations and project work, ensuring risk assessments are completed before commencement and projects are scheduled efficiently, considering budgets and deadlines.
4. Travel to client sites across the South-East and London to carry out project and support tasks as needed.
5. Manage individual project tasks, maintaining detailed records, paperwork, and documentation.
6. Keep workbenches and storage areas well-organised, ensuring all necessary tools, labels, and resources are readily available.
7. Perform proactive system maintenance, identifying and recommending improvements where necessary.
8. Monitor and manage backup systems to ensure reliability and security.
9. Provide remote support through the company's Remote Monitoring and Management (RMM) system.

What We’re Looking For:

The IT Field (Project focused) Engineer should be self-motivated with strong workload management skills; being on-site and attending client premises (car pool provided). Our client is looking for someone who has experience in a similar role out on the road.

• Highly organised with excellent attention to detail.
• Confident communicator with a professional telephone manner, able to handle challenging situations calmly.
• Discreet and trustworthy, understanding the importance of confidentiality.
• Goal-oriented with a strong work ethic and commercial awareness.
• Quick thinker with a proactive and resourceful approach.
• Technically proficient with solid computer literacy.
• Strong project management, analytical, and problem-solving skills.
• Excellent listening, judgment, and decision-making abilities.

Additional Information:

Please send your CV in Word format only. Only apply if you are eligible to work in the UK (indefinitely, without sponsorship).

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