IT Field Engineer

YourRecruit; Horsham; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a dynamic IT outsourcing provider as an IT Field Engineer, where you'll be at the forefront of innovative solutions for SMEs. This role offers a unique opportunity to work in a supportive environment while managing diverse IT projects. You'll be responsible for ensuring projects are completed efficiently and to a high standard, providing hands-on support, and maintaining client relationships. With a focus on professional development, this position allows you to grow your career while working closely with a motivated team. If you're passionate about technology and ready to make an impact, this is the perfect opportunity for you.

Qualifications

• Self-motivated with strong workload management skills.
• Technically proficient with solid computer literacy.

Responsibilities

• Assist in daily operations of the IT Projects department.
• Travel to client sites across the South-East and London.
• Manage individual project tasks and maintain documentation.

Skills

Project Management

Analytical Skills

Problem-Solving

Communication Skills

Technical Proficiency

Attention to Detail

Workload Management

Job description

Job Description

Our client is a dynamic IT outsourcing and managed services provider passionate about delivering innovative solutions to SMEs. Join their friendly, motivated team and grow your career in a supportive environment that prioritises your development.

Job Title: IT Field Engineer

Location: Horsham (Must be a driver with your own transport)

Salary: £30,000 - £40,000 DOE

Hours: Monday - Friday, 09:00 - 17:30

About the Role:

As an IT Project Engineer, you will be responsible for ensuring all IT projects are completed efficiently, on time, and to a high standard. Acting as a key point of contact, you will identify and escalate potential issues while providing hands-on support to the team. Covering all service areas, you will be hands-on with supporting everything from clients' office relocations to handling multi-site infrastructure needs.

Day to Day Responsibilities:

• Assist in the daily operations of the IT Projects department, handling client requests via phone and email while ensuring timely follow-ups.
• Work closely with the IT Projects Manager, providing regular progress updates and flagging potential issues to ensure proactive solutions.
• Support installations and project work, ensuring risk assessments are completed before commencement and projects are scheduled efficiently, considering budgets and deadlines.
• Travel to client sites across the South-East and London to carry out project and support tasks as needed.
• Manage individual project tasks, maintaining detailed records, paperwork, and documentation.
• Keep workbenches and storage areas well-organised, ensuring all necessary tools, labels, and resources are readily available.
• Perform proactive system maintenance, identifying and recommending improvements where necessary.
• Monitor and manage backup systems to ensure reliability and security.
• Provide remote support through the company's Remote Monitoring and Management (RMM) system.

What We’re Looking For:

The IT Field (Project focused) Engineer should be self-motivated with strong workload management skills; being out on site, attending client premises (car pool provided). Our client is looking for someone who has worked a similar role out on the road.

• Highly organised with excellent attention to detail.
• Confident communicator with a professional telephone manner, able to handle challenging situations calmly.
• Discreet and trustworthy, understanding the importance of confidentiality.
• Goal-oriented with a strong work ethic and commercial awareness.
• Quick thinker with a proactive and resourceful approach.
• Technically proficient with solid computer literacy.
• Strong project management, analytical, and problem-solving skills.
• Excellent listening, judgment, and decision-making abilities.

Additional Information:

Please send your CV in Word format only. Only apply if you are eligible to work in the UK without sponsorship.

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Due to high response volume, only shortlisted candidates will be contacted within 7 days. Your details will be kept on file for future opportunities. YourRecruit (IT) Ltd is an equal opportunity employer and complies with UK legislation.

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