IT Field Engineer

TN United Kingdom; Eastleigh; Hybrid; GBP 25,000 - 45,000; Full time

Job summary

Join a forward-thinking IT firm in Eastleigh as an IT Field Engineer, where you will split your time between fieldwork and service desk support. This dynamic role offers the chance to develop your skills in networking and IT support while working closely with a diverse range of clients. You will be responsible for resolving IT issues, installing hardware, and providing exceptional customer service. With a focus on teamwork and professional growth, this position is perfect for someone passionate about technology and eager to make a difference in a thriving company. Enjoy a flexible work environment and generous annual leave as you embark on this exciting career opportunity.

Benefits

25.5 days annual leave

Mileage paid

Flexible working hours

Qualifications

• Experience with IT support and networking is essential.
• Strong customer service skills and a love for IT are required.

Responsibilities

• Handle IT support tickets and collaborate with the service desk team.
• Travel to customer sites for on-site support and installations.

Skills

IT Support

Networking

Customer Service

Troubleshooting

Microsoft Windows

Microsoft 365

Remote Support Tools

VoIP

Education

IT Certificate

Tools

Ticketing System

RMM Software

Azure

Job description

IT Field Engineer required. My client is a successful IT firm based in Eastleigh. They were established in 2005, and have around 300 customers across a variety of industries therefore the right candidate will gain experience, and knowledge in developing professional relationships with lots of people!

They are now looking for an experienced technician to join their team in a roughly 50% field based, 50% service desk position based heavily on networking.

Position Overview

• Working on IT Support tickets within their ticketing system
• Working collaboratively as part of the service desk team to rectify issues/plan resolutions
• Contracting customers and working on IT issues remotely
• Traveling to customer sites to work on issues unable to be resolved remotely
• Installing computers, network equipment and other IT hardware at customer sites
• Developing skills through independent training, experience and teamwork
• Helping with projects such as full network installation alongside network infrastructure partner, Windows server installations / replacements, Microsoft 365 installations, and more.

Position Requirements

• Experience using a ticketing system/PSA & remote support tools
• Strong understanding of Operating procedures for specific tasks
• Knowledge of Microsoft Windows, 365, Windows Server, MacOS
• Knowledge of IT applications, software and hardware
• Internet connectivity troubleshooting / understanding of VoIP
• Full UK driving license (Mileage is paid)
• Knowledge of RMM software, Azure, MSP environment – not essential
• IT Certificate – not essential
• A love for IT and can work well in a team
• Excellent customer service skills and highly motivated
• Flexible

Position Remuneration

• Monday to Thursday (32 hours a week)
• 25.5 days annual leave (including bank holiday)

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Created on 05/05/2025 by TN United Kingdom