IT Field Engineer

Campions Group; London; On-site; GBP 30,000 - 32,000; Full time

Job summary

An established industry player is seeking a dedicated IT Field Engineer to provide exceptional technical support across various sites in London. In this dynamic role, you will resolve desktop-related issues, manage IT infrastructure, and ensure seamless operations for end-users. You will collaborate with a talented IT team, contribute to improvement projects, and create valuable technical documentation. With a commitment to employee growth and a supportive environment, this opportunity is perfect for those eager to make a real impact in a fast-paced setting while enjoying a range of employee benefits.

Benefits

Employee Assistance Programme

Competitive Holiday Allowance

Charity Matching

Eye Care Contribution

Annual Flu Vaccination Vouchers

Birthday Leave

Health Cash Plan

Qualifications

• Minimum two years’ experience in IT Support role.
• Strong communication and customer service skills.

Responsibilities

• Diagnosing and resolving 1st and 2nd line technical issues.
• Managing user accounts in Microsoft 365 and Active Directory.

Skills

IT Support

Customer Service

Networking Concepts

Analytical Thinking

Technical Troubleshooting

Education

Bachelor's Degree in Computing

ITIL v4 Foundation Certificate

Networking Certifications (CompTIA N+, CCENT, CCNA)

Tools

Microsoft 365

Active Directory

Microsoft Intune

PowerShell

Job description

Campions

IT Field Engineer

Location: London- Traveling across different sites

Hours: 35 hours per week Monday to Friday

Salary: £30,000 - £32,000

The Role

The Field Engineer plays a crucial role in providing technical support and ensuring the smooth operation of desktop systems and applications within an organisation. This position is responsible for resolving escalated desktop-related issues, managing, and maintaining desktop infrastructure, and delivering high-quality support services to end-users. You will be based in our London office providing onsite support and travelling from our London office to support our different offices and sites.

Main Responsibilities

Your role will involve diagnosing and resolving 1st and 2nd line technical issues such as desktop-related issues, deploying hardware, troubleshooting networks and ensuring seamless onsite coverage across the different locations.

• Provide 1st and 2nd line IT support remotely (travelling to our different offices/sites) and onsite.
• Collaborate with the wider IT team to resolve cross-functional technical issues and participate in improvement projects.
• Create and update technical documentation, including knowledge base articles, standard operating procedures and user guides for knowledge sharing across the teams.
• Asset management including building, configuring, managing and maintaining laptops, mobiles and other IT hardware through Microsoft Intune and other applications.
• Work in line with business processes and workflows such as incident, service request, problem and change management.
• Manage user accounts in standard applications such as Microsoft 365, Active Directory, Azure and bespoke business applications.
• Complete training and contribute to continuous improvement efforts, both personal and professional.
  
  

What We're Looking For:

• Strong communication and customer service skills, capable of engaging with individuals at all levels to ensure customer satisfaction is consistently achieved and maintained.
• Self-motivated with the ability to prioritise tasks independently.
• An analytical thinker who troubleshoots and solves technical issues efficiently and effectively.
• A minimum of two years’ experience working in an IT Support role.
• Good understanding of networking concepts, protocols and troubleshooting techniques.
• A team player, someone who can actively participate and contribute across multiple IT teams.
  
  

Desirable Qualifications and Experience

• A relevant qualification to the role, such as an Apprenticeship or a bachelor’s degree in computing.
• ITIL v4 Foundation Certificate
• Networking certifications such as CompTIA N+, CCENT, and CCNA are beneficial, or there is a willingness to obtain these qualifications.
• Familiarity with scripting languages, such as PowerShell, to automate desktop management tasks is advantageous.
• Someone located a short distance from our offices and branches in central London.
  
  

About The Company

Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.

Perks That Make a Difference

Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.

We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.