Field IT Engineer

Brookwood Recruitment Ltd; Portsmouth; On-site; GBP 33,000 - 40,000; Full time

Job summary

An established industry player is seeking a proactive IT (EUD) Technician to deliver exceptional operational support across multiple sites. This role is pivotal in ensuring the smooth functioning of ICT systems, with responsibilities ranging from incident management to service improvement. The ideal candidate will possess strong technical skills, particularly in Windows 10 support, and a customer-first mindset. Flexibility and a full UK driving licence are essential, as the position requires travel to various locations. Join a dynamic team and make a significant impact in the field of information technology!

Qualifications

• Proven experience supporting Windows 10, laptops, and smartphones.
• Ability to travel and work flexible hours as needed.

Responsibilities

• Provide first and second-line support for Windows 10 systems.
• Identify and implement service improvements for operational efficiency.
• Maintain high standards of customer service.

Skills

Windows 10 Support

Customer Service

Incident Management

Technical Documentation

Communication Skills

Job description

Direct message the job poster from Brookwood Recruitment Ltd

Recruitment Expert | Always recruiting the best talent

IT (EUD) TECHNICIAN

• Location: Portsmouth
• Duration: Permanent
• Salary: £33,000 + oncall allowance

Job Overview:

We are seeking a proactive and skilled field-based IT (EUD) Technician to join our team. This role is critical in providing operational support for a range of ICT systems and services. The ideal candidate will have proven experience supporting Windows 10, laptops, smartphones, and desktops while ensuring the smooth resolution of incidents, requests, and problems. Additionally, they will be instrumental in identifying and implementing service improvements and delivering exceptional customer service.

This role requires flexibility, a full UK driving licence, and the ability to travel between locations. The candidate will be expected to work flexible hours and undertake assignments in a timely manner.

Key Responsibilities:

• Operational Support: Provide first and second-line support for Windows 10 systems, smartphones, laptops, and desktops across multiple sites.
• Incident & Request Management: Effectively handle and resolve incidents, requests, and problems within the required service levels.
• Service Improvement: Identify, propose, and implement service improvements to enhance the overall support experience and operational efficiency.
• Documentation & Knowledge Base: Create and maintain clear and concise procedure documentation and a knowledge base for troubleshooting and common technical issues.
• Customer Service Excellence: Ensure high standards of customer service are maintained, with a focus on providing a positive user experience.
• Travel & Flexibility: Travel to various locations as needed, work flexible hours (including unsocial hours), and be prepared to work in remote locations. A full UK driving licence is required for this role.
• Communication & Collaboration: Maintain strong communication with colleagues and end-users, ensuring clear, timely, and accurate updates on incidents, requests, and changes.
• Technical Support: Proven experience providing technical support for Windows 10, smartphones, laptops, and desktops in an operational environment.
• Incident & Problem Resolution: Demonstrated ability to effectively resolve incidents and requests, providing timely solutions to technical issues.
• Service Improvement: Experience in identifying areas for improvement within ICT services and implementing enhancements to optimize service delivery.
• Documentation: Experience in creating procedure and knowledge base documentation to ensure effective issue resolution and service consistency.
• Customer-Focused: Strong commitment to delivering excellent customer service with a customer-first mindset.
• Driving & Travel: Full UK driving licence and ability to travel across various locations as required.
• Communication Skills: Excellent communication skills, with the ability to interact effectively with both technical and non-technical users.

Apply today for immediate consideration!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Media

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