IT Engineer — Education Network & End-User Support

Tsat As; Strood; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Career development

Health and wellbeing support

Employee recognition

TSAT Benefits Portal

Blue Light Card

Job summary

The Thinking Schools Academy Trust is seeking an IT Engineer based primarily at Maritime Academy to provide advanced troubleshooting, configuration, and day-to-day support across our networked IT environment. The role may require travel to other hub sites to cover absence and deliver additional support as needed.

You will work with Trust IT colleagues and third-party suppliers to plan, implement, test and train staff on ICT services, maintain system reliability, monitor logs and respond promptly

Qualifications

• Respond to customer comments and complaints, resolving where possible.
• Maintain calm under pressure and adapt to changing priorities.
• Communicate with a range of stakeholders including students, staff, and external partners.
• Provide advanced fault resolution using complex data across Trust sites.

Responsibilities

• Respond to customer comments and complaints and escalate as needed.
• Lead infrastructure triage and customer engagement, prioritize tasks to SLAs.
• Day-to-day operation of IT devices, servers, LAN/WLAN and services.
• Analyse logs to identify patterns indicating issues or threats.

Skills

Customer service

Troubleshooting

Communication

IT infrastructure

Tools

LAN/WAN

Servers

Job description

The Thinking Schools Academy Trust is seeking an IT Engineer based primarily at Maritime Academy to provide advanced troubleshooting, configuration, and day-to-day support across our networked IT environment. The role may require travel to other hub sites to cover absence and deliver additional support as needed.

You will work with Trust IT colleagues and third-party suppliers to plan, implement, test and train staff on ICT services, maintain system reliability, monitor logs and respond promptly