IT Engineer

Tsat As; Strood; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Career development

Health and wellbeing support

Employee recognition

TSAT Benefits Portal

Blue Light Card

Job summary

The Thinking Schools Academy Trust is seeking an IT Engineer based primarily at Maritime Academy to provide advanced troubleshooting, configuration, and day-to-day support across our networked IT environment. The role may require travel to other hub sites to cover absence and deliver additional support as needed.

You will work with Trust IT colleagues and third-party suppliers to plan, implement, test and train staff on ICT services, maintain system reliability, monitor logs and respond promptly

Qualifications

• Respond to customer comments and complaints, resolving where possible.
• Maintain calm under pressure and adapt to changing priorities.
• Communicate with a range of stakeholders including students, staff, and external partners.
• Provide advanced fault resolution using complex data across Trust sites.

Responsibilities

• Respond to customer comments and complaints and escalate as needed.
• Lead infrastructure triage and customer engagement, prioritize tasks to SLAs.
• Day-to-day operation of IT devices, servers, LAN/WLAN and services.
• Analyse logs to identify patterns indicating issues or threats.

Skills

Customer service

Troubleshooting

Communication

IT infrastructure

Tools

LAN/WAN

Servers

Job description

About The Role

Are you seeking your next role in IT?

Thinking Technology are seeking to appoint an IT Engineer, who will be primarily based at Maritime Academy, although travel to other sites within the hub may be required to cover absence or provide additional support when required.

The successful candidate will provide advanced, detailed troubleshooting, support and day-to-day configuration of Infrastructure equipment, systems, and services- within Information Technology (IT) across all of The Thinking Schools Academy Trust and its academies and partners.

You will work with the constructively and proactively with other members of the Trust IT staff and third-party suppliers to ensure that ICT services are supported, assisting with planning, development, implementation, support and testing, and training of colleagues for equipment and services, as directed.

What you will need to succeed:

• To respond to, both orally and in person, customer comments and complaints, resolving them where possible, escalating as appropriate.
• To be calm under pressure, and adjusting to changes in work priorities based on conflicting operational need, maintaining a positive customer engagement.
• To be approachable, communicating with customers ranging from students, staff, directors, governors, guest, and suppliers and contractors, responding to a range of difficult issues and requests.
• To provide advanced fault resolution/troubleshooting using multiple sources of complex data for issues affecting IT devices and network equipment across all Trust sites.
• To lead the infrastructure triage, and customer engagement, prioritising workload and tasks independently using defined SLAs, providing detailed updates for actions taken to assist customers and colleagues.
• To undertake the day-to-day operation of IT devices, servers, LAN, WLAN, and services, under minimal direction, including the undertaking of preventative maintenance and administrative tasks.
• To analyse a range of complex system and service logs continuously and proactively, to identify patterns that may indicate underlying issues or threats and their severity, and triaging effectively.

This role is for 37 hours per week, standard shift: 08:00 - 16:00 (finish 15:30 on a Friday) subject to operational need.

About Us

Thinking Technology oversee the maintenance and operation of IT services for all academies within the Trust, providing services including:

• End-user support for software and hardware issues through a dedicated helpdesk service and skilled technicians
• Development of the TSAT Digital Learning Strategy
• Maintenance and operation of core IT services e.g. email, broadband, networks and servers
• Advice and support on the development of capital building projects
• Bulk purchase of IT software and equipment
• Website hosting and development

The Thinking Schools Academy Trust

The Thinking Schools Academy Trust is a family of schools across the South West, South, South East and East of England, consisting of early years, primary, secondary and specialist provision.

We believe that every young person in our community deserves to have the best opportunities at life regardless of their individual circumstances. That’s why we invest in our people, so that our staff are best supported to positively impact our pupils.

Learn more about our Vision and Values here

What our Trust will offer you:

• Career Development: We’re committed to your growth and offer fantastic opportunities for career advancement. From staff development days and conferences to apprenticeships at every level, we provide clear pathways for progression and exciting promotional opportunities across regions.
• Health and Wellbeing Support: Access our 24/7 Employee Assistance Programme, free flu vaccinations and eye care vouchers. Enjoy reduced membership fees at our fully-equipped fitness suite and classes.
• Employee Recognition: Refer a Friend and TSTARS Staff Recognition Programme.
• TSAT Benefits Portal: A one-stop shop benefits hub that gives you access to a range of exclusive benefits including cashback on your favourite supermarkets and high street retailers, Cycle to Work Scheme and Discounted Gym Membership.
• Blue Light Card: Offering exclusive discounts and savings at thousands of retailers, restaurants, and attractions.

Next Steps

Visits to our schools are encouraged. To arrange a visit please contact the Recruitment Team ([e-mail])

We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. This post is subject to an enhanced DBS check. As per KCSIE we will also undertake online searches for all shortlisted candidates, if you have any questions regarding this process, please email [e-mail]