IT Engineer

Marks Sattin; Greater London; On-site; GBP 26,000 - 36,000; Full time

Job summary

Marks Sattin is seeking a first-line IT support specialist to provide functional and technical support for a warehouse IT system and end-user technologies. You will diagnose issues, restore service quickly, log incidents, and escalate when needed.

Training will be provided on the warehouse application. Responsibilities include supporting warehouse users, performing triage and troubleshooting, basic Linux administration, and handling Oracle/SQL queries while maintaining SLA-driven incident

Qualifications

• Experience in a 1st line / service desk / onsite support role or equivalent customer-facing IT support.
• Strong problem-solving and troubleshooting mindset; able to work calmly under pressure.
• Working knowledge of Windows/Microsoft end-user environments (desktop support, basic AD exposure helpful).
• Practical Linux skills (basic command line, service/log checks, networking basics).
• Exposure to Oracle and/or SQL with the ability to run basic queries.
• Strong communication skills with non-technical users in a fast-paced environment.

Responsibilities

• Provide 1st line support to warehouse users via phone, ticketing system and in-person support.
• Deliver functional support for the warehouse IT system with user guidance and basic configuration tasks.
• Triage, troubleshoot and resolve day-to-day IT incidents (hardware, apps, access, connectivity).
• Carry out basic Linux administration/support activities (logs, services, permissions).
• Support and troubleshoot Oracle/SQL issues and liaise with DB/admin teams as needed.
• Log, prioritise and manage incidents in line with SLAs; keep users updated.
• Escalate complex issues to 2nd/3rd line teams or vendors with documented diagnostics.
• Contribute to problem management by identifying recurring issues and proposing fixes.
• Support shift operations and handovers to maintain continuity.

Skills

1st line / service desk / onsite

Problem-solving

Troubleshooting

Windows end-user environments

Linux basics

Oracle/SQL exposure

Tools

Oracle

SQL

Linux

Job description

Provide first-line functional and technical IT support for a warehouse IT system and associated end-user technologies. You'll diagnose issues, restore service quickly, elevate when needed, and ensure incidents are logged and followed through to resolution. Training will be provided on the warehouse application.

Key Responsibilities

• Provide 1st line support to warehouse users (floor and office) via phone, ticketing system and in-person support.
• Deliver functional support for the warehouse IT system (user guidance, basic configuration/support tasks) - training provided.
• Perform triage, troubleshooting and resolution of day-to-day IT incidents (hardware, applications, access, connectivity).
• Carry out basic Linux administration/support activities (e.g., checking services, logs, permissions, connectivity, simple scripts if applicable).
• Support and troubleshoot issues involving Oracle / SQL (e.g., basic queries for validation, checking data issues, liaising with DB/admin teams).
• Log, prioritise and manage incidents/requests in line with SLAs; maintain clear updates to users and stakeholders.
• Escalate complex issues to 2nd/3rd line teams or vendors with well-documented diagnostics and impact.
• Contribute to problem management by identifying recurring issues and suggesting fixes/workarounds.
• Support shift operations, including handovers between shifts and maintaining operational continuity.

Required Skills & Experience

• Experience in a 1st line / service desk / onsite support role (or equivalent customer-facing IT support).
• Strong problem-solving and troubleshooting mindset; able to work calmly under pressure.
• Working knowledge of Windows/Microsoft end-user environments (desktop support, basic M365/AD exposure helpful).
• Practical Linux skills (basic command line, service/log checks, networking basics).
• Exposure to Oracle and/or SQL (comfortable running basic queries, understanding common database-related faults).
• Strong communication skills with non-technical users in a fast-paced warehouse environment.