Warehouse IT Support Engineer – 1st Line

Marks Sattin; Slough; On-site; GBP 28,000 - 40,000; Full time

Job summary

Marks Sattin is seeking a 1st line IT support specialist to provide functional and technical assistance for a warehouse IT system. You will diagnose issues, restore service quickly, log incidents, and support end-users across floor and office locations.

Training will be provided to cover the warehouse application. You will perform triage and troubleshooting for incidents, including hardware, applications, and connectivity, and assist with basic Linux administration and SQL queries.

Qualifications

• Strong problem-solving and troubleshooting mindset.
• Experience with Windows end-user environments (desktop support).
• Basic Linux command line and service/log checks.
• Exposure to Oracle and/or SQL with basic queries.

Responsibilities

• Provide 1st line IT support to warehouse users via phone, ticketing system and in-person.
• Deliver functional support for the warehouse IT system; user guidance and basic configuration tasks.
• Triage, troubleshoot and resolve day-to-day IT incidents (hardware, apps, access, connectivity).
• Carry out basic Linux administration tasks (checking services, logs, permissions).
• Support and troubleshoot Oracle/SQL issues with basic queries.
• Log, prioritise and manage incidents per SLAs; keep users updated.
• Escalate complex issues to 2nd/3rd line teams with diagnostics.
• Contribute to problem management by identifying recurring issues and fixes.
• Support shift operations and handovers to maintain continuity.

Skills

Problem-solving

Windows environment

Linux basics

Oracle/SQL basics

Communication with non-technical users

Ticketing system

Tools

Ticketing system

Job description

Marks Sattin is seeking a 1st line IT support specialist to provide functional and technical assistance for a warehouse IT system. You will diagnose issues, restore service quickly, log incidents, and support end-users across floor and office locations.

Training will be provided to cover the warehouse application. You will perform triage and troubleshooting for incidents, including hardware, applications, and connectivity, and assist with basic Linux administration and SQL queries.