Information Technology Engineer

Marks Sattin; Slough; On-site; GBP 28,000 - 40,000; Full time

Job summary

Marks Sattin is seeking a 1st line IT support specialist to provide functional and technical assistance for a warehouse IT system. You will diagnose issues, restore service quickly, log incidents, and support end-users across floor and office locations.

Training will be provided to cover the warehouse application. You will perform triage and troubleshooting for incidents, including hardware, applications, and connectivity, and assist with basic Linux administration and SQL queries.

Qualifications

• Strong problem-solving and troubleshooting mindset.
• Experience with Windows end-user environments (desktop support).
• Basic Linux command line and service/log checks.
• Exposure to Oracle and/or SQL with basic queries.

Responsibilities

• Provide 1st line IT support to warehouse users via phone, ticketing system and in-person.
• Deliver functional support for the warehouse IT system; user guidance and basic configuration tasks.
• Triage, troubleshoot and resolve day-to-day IT incidents (hardware, apps, access, connectivity).
• Carry out basic Linux administration tasks (checking services, logs, permissions).
• Support and troubleshoot Oracle/SQL issues with basic queries.
• Log, prioritise and manage incidents per SLAs; keep users updated.
• Escalate complex issues to 2nd/3rd line teams with diagnostics.
• Contribute to problem management by identifying recurring issues and fixes.
• Support shift operations and handovers to maintain continuity.

Skills

Problem-solving

Windows environment

Linux basics

Oracle/SQL basics

Communication with non-technical users

Ticketing system

Tools

Ticketing system

Job description

Provide first-line functional and technical IT support for a warehouse IT system and associated end-user technologies. You’ll diagnose issues, restore service quickly, elevate when needed, and ensure incidents are logged and followed through to resolution. Training will be provided on the warehouse application.

Key Responsibilities

• Provide 1st line support to warehouse users (floor and office) via phone, ticketing system and in-person support.
• Deliver functional support for the warehouse IT system (user guidance, basic configuration/support tasks) — training provided.
• Perform triage, troubleshooting and resolution of day-to-day IT incidents (hardware, applications, access, connectivity).
• Carry out basic Linux administration/support activities (e.g., checking services, logs, permissions, connectivity, simple scripts if applicable).
• Support and troubleshoot issues involving Oracle / SQL (e.g., basic queries for validation, checking data issues, liaising with DB/admin teams).
• Log, prioritise and manage incidents/requests in line with SLAs; maintain clear updates to users and stakeholders.
• Escalate complex issues to 2nd/3rd line teams or vendors with well-documented diagnostics and impact.
• Contribute to problem management by identifying recurring issues and suggesting fixes/workarounds.
• Support shift operations, including handovers between shifts and maintaining operational continuity.

Required Skills & Experience

• Strong problem-solving and troubleshooting mindset; able to work calmly under pressure.
• Working knowledge of Windows/Microsoft end-user environments (desktop support, basic M365/AD exposure helpful).
• Practical Linux skills (basic command line, service/log checks, networking basics).
• Exposure to Oracle and/or SQL (comfortable running basic queries, understanding common database-related faults).
• Strong communication skills with non-technical users in a fast-paced warehouse environment.