IT Desktop Support Engineer

SkySys; Witney; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the IT sector is looking for an EUC IT Desktop Support Technician to provide infrastructure support. This role involves troubleshooting hardware and software issues, working onsite 5 days a week, and ensuring compliance with security protocols. The ideal candidate will have a passion for customer service, technical expertise, and a proactive approach to problem-solving.

Qualifications

• Minimum 3 years IT Infrastructure support experience required.
• Experience in supporting desktop applications and hardware.
• Knowledge of LAN/WAN setups and PC repair.

Responsibilities

• Provide IT support for desktops, printers, and peripherals.
• Troubleshoot and fix hardware, software, and OS issues.
• Ensure compliance with security policies and hardware warranties.

Skills

Troubleshooting

Customer management

Communication

Problem management

Education

Associate Degree in Electronics

CompTIA A+ Certification

Tools

ServiceNow

Remedy

Job description

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Job Description:

Job Title: EUC IT Desktop Support Technician

Job Type & Location: Onsite | 5 days a week (40 hrs/week) | Range Road, Witney OX29 0YL

Job Requirements:

Technical Skills:

• Minimum 3 years of experience providing IT Infrastructure support, including troubleshooting hardware, software, and OS issues, ensuring compliance with hardware warranties and security policies.
• Experience in installing, troubleshooting, and fixing desktops, printers, laptops, and peripherals, as well as desktop applications.
• Basic knowledge of LAN and WAN setups. Ability to perform hands-on activities at sites.
• Ability to lift/move equipment up to 50 lbs.
• Expertise in desk-side support and PC repair, with basic administration of Windows, Mac, or Linux OS.
• Knowledge of TCP/IP, DNS, DHCP, VPN, and RDP.
• Support for peripherals and networking hardware, including monitors, keyboards, mice, printers, scanners, routers, switches, firewalls, racks, and panels.
• Strong troubleshooting skills for systems and network issues, including end-user cabling.
• Experience in problem management and preventive actions.

Communication & Personal Skills:

• Excellent written and oral communication skills.
• Ability to work under deadlines, take ownership, and work proactively with urgency.
• Customer management skills and ability to interact at different levels.
• Driven, result-oriented, passionate about work, and able to work independently or in teams.

Qualifications:

• Associate Degree in Electronics preferred.
• CompTIA A+ Certification preferred.
• Vendor certifications from OEMs (Dell, Toshiba, Lenovo, etc.) advantageous.

Additional Skills:

• Experience with ticketing tools like ServiceNow or Remedy.
• Flexible work schedule availability.