Desktop Support Engineer

Shared Services Connected Ltd; Gloucester; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading technology company is seeking Desktop Support Engineers in Gloucester to join their established 2nd line support team. The role involves technical support for Windows desktop solutions, management of virtual desktop infrastructures using Citrix XenDesktop, and various IT-related tasks. Candidates will benefit from great career progression, flexible benefits, and opportunities for training and development in a supportive environment.

Benefits

25 days annual leave with choice to buy extra days

Health cash plan

Life assurance

Pension

Generous flexible benefits fund

Qualifications

• Eligible for DV Clearance.
• Experience in technical support for Windows desktop solutions and VDI.
• Familiarity with patch management and deployment.

Responsibilities

• Provide technical support for Windows desktop solutions.
• Manage virtual desktop infrastructures using Citrix.
• Participate in a 24 x 7 on-call rota.

Skills

Patch management

Understanding of computer networks

Remote access VPN experience

Understanding of firewalls

ITIL V4

Tools

Citrix XenDesktop

MS Exchange

VMWare

Windows Server 2019/22

MS MECM

Job description

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Good News for Desktop Support Engineers looking to progress their careers! We are recruiting across a wide variety of roles for new and existing programmes with our clients in the Aerospace, Defence and Security sectors. This is your chance to be an important part of our successful 2nd line team and use the latest technologies, to deliver an interconnected on-premises technology solution.

1st line engineers keen to move up the ladder, OR, looking to restart your IT career after a career break , OR, leaving the military at some point, join us now on a very ambitious and fast paced site.

These roles require the successful applicants to undergo advanced UK security vetting clearance (or a willingness to apply).

Office based on site in Gloucester. There is an on call rota, 1 week in 6, 24 x 7.

We can offer great career progression opportunities, and benefits which you can flex to meet your needs and training and development opportunities.

What you'll be doing:

• Technical support of a Windows desktop solution, including fixing and problem/defect root cause analysis
• Management of virtual desktop infrastructures hosted within Citrix XenDesktop
• Test and Release Windows desktop security patches
• Creation and maintenance of Windows desktop automated builds (MDT & SCCM)
• Maintenance of AD Group Policies
• Handle customer problems promptly;
• Take part in a 24 x 7 call-out rota and working some evenings and weekends if necessary

What you’ll bring:

• Understanding of patch management and able to deploy patches.
• Experience in MS Exchange, VMWare, Citrix VDI, Remote access VPNs, Windows Server 2019/22 (AD GPO PowerShell) and Windows 10.
• Understanding of computer networks.
• Understanding of firewalls, proxies, SIEM, antivirus, and IDPS concepts.
• ITIL V4.

It would be great if you had:

• CCA-V / CCA-P
• Experience supporting & upgrading Windows 10 Operating Systems.
• Experience supporting App-V packages and Full App-V Infrastructure'
• Software packaging and deployment experience.
• Experience with MS MECM.
• UE-V Administration.

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Permanent
Location: Gloucester
Security Clearance Level: Eligible for DV Clearance
Internal Recruiter: Jane
Salary: To £35K
Benefits: 25 days annual leave with the choice to buy extra days, health cash plan, life assurance, pension, and generous flexible benefits fund

We view difference of thought and approach as a source of creativity, innovation, and competitive advantage. We welcome applications from people with diverse backgrounds and identities, we also encourage you to apply should you have taken a career break and are looking for an exciting new role to return to. We are committed to equality of opportunity and do not discriminate on the grounds of race, religion, colour, gender identity, age, disability, sexual orientation or marital status.