Digital Workplace Support Engineer

Infoplus Technologies UK Limited; Stratford-on-Avon; Remote; GBP 30,000 - 42,000; Full time

Job summary

A leading company in IT Services is seeking a Digital Workplace Support Engineer for a 6-month contract based onsite. The role involves managing End User incidents, ensuring compliance with agreed service levels, and facilitating communication with customers and 3rd party vendors to enhance IT services. Ideally, candidates will possess ITIL certification and demonstrate strong problem management skills, with a focus on exceptional customer service delivery.

Qualifications

• 3 years’ experience within a large complex IT department.
• Ability to understand the Business from a user perspective.
• Proven focus on identifying and documenting User and Service Risks.

Responsibilities

• Manage, respond to, and resolve all End User and related incidents.
• Installation and configuration of End User Devices and Applications.
• Respond to and contain IT Security threats related to End User Devices.

Skills

Incident Management

Problem Management

Customer Service

Education

ITIL Foundation Certification

ITIL Incident/Problem Practitioner (ideally)

Job description

1 week ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Job title: Digital Workplace Support Engineer

Will the role be 100% remote, hybrid or 100% office? 100% Onsite – 5 Days/week

If the role is hybrid/ office based specify location: Coventry, Gaydon, Solihull, Manchester

Duration of assignment: 6 months contract InsideIR35

The PC support/Digital Workplace team is the front-line team dealing with End User Incidents and owning all IT related issues on behalf of our clients. Working within a large multi-disciple, multi-site team, the team will be focused on Incident resolution, problem management and process improvement

Key responsibilities:

Manage, respond to and resolve all End User and related incidents and problems

Installation, configuration and management of End User Devices and Applications

Responding to and containing IT Security threats and major incidents related to End User Devices and Applications

Liaising with 3rd party Vendors like HP or Dell to resolve the issues

Reduction in repeat incidents through effective Problem Management (Root Cause Analysis)

You are also required to work with / assist projects team with technical issues in the initiation, planning and execution phases of different IT related projects to make sure that the projects are delivered in-time and as per expectations

Maintaining agreed SLA levels and always assuring Quality of delivery

Able to work in Early and Late shifts based on a rotational and at times would require working on Bank Holidays

Key skills/knowledge/experience:

ITIL Foundation certified, Ideally ITIL Incident/Problem Practitioner

3 years’ experience within a large complex IT department/organization

Ability to understand the Business from an user perspective. Remains visible to customers as the face of IT to listen to their concerns and share as needed

Proactively takes responsibility, owns any issues arising and follows through to resolve them (get the required result)

Has Made customer-oriented decisions and shares great stories of exceptional customer service

Ensure that problems are logged, investigated, resolved and closed within agreed timescales. Complete data analysis to identify focus points for problem resolution based on customer impacts and documenting RCA’s

Proven focus and ability to Identify and drive through Service Improvements and Incident Reduction

Proven focus on identifying and documenting User and Service Risks and Issues.

Ability to co-ordinate incident resolution activity within and across IT teams, to ensure actions are completed within timescales

Works collaboratively with a range of people to support the wider business agenda

Group Policy Management

Always remains focused on the most critical / impactful task to hand using all resources efficiently and effectively.

Special working conditions (travel, on call etc):

100% onsite

Able to work in Early and Late shifts based on a rotation and at times would require working on Bank Holidays

Person specification:

Team member skills with interest to work and co-ordinate with other teams as part of resolving issues for End User related devices

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Infoplus Technologies UK Limited by 2x

Get notified about new Support Engineer jobs in Gaydon, England, United Kingdom.

Rugby, England, United Kingdom 1 week ago

Solihull, England, United Kingdom 1 month ago

Coventry, England, United Kingdom 4 days ago

Northampton, England, United Kingdom 1 week ago

Warwickshire, England, United Kingdom 4 days ago

Gaydon, England, United Kingdom 2 weeks ago

Silverstone, England, United Kingdom 2 weeks ago

Northampton, England, United Kingdom 1 week ago

Chipping Norton, England, United Kingdom 2 weeks ago

Coventry, England, United Kingdom 1 week ago

Coventry, England, United Kingdom 2 weeks ago

Northampton, England, United Kingdom 5 days ago

Birmingham, England, United Kingdom 2 days ago

Northampton, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.