Desktop Support Engineer

Khuda Technology; Birmingham; On-site; GBP 30,000 - 38,000; Full time

Job summary

Khuda Technology is seeking a Desktop Support Engineer to provide high-quality IT support across the business. This permanent position located in Solihull involves troubleshooting hardware/software issues and ensuring daily operations run smoothly. Ideal for tech-savvy professionals looking to join a dynamic team.

Qualifications

• Previous experience in a desktop support or IT technician role.
• Strong understanding of Windows OS and Office 365.
• Familiarity with ticketing systems and ITSM tools.

Responsibilities

• Deliver face-to-face and remote desktop support to internal users.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Maintain accurate documentation of IT assets and procedures.

Skills

Troubleshooting

Customer Service

Problem Solving

Active Directory

Networking

Job description

Desktop Support Engineer

Salary: Upto 38k
Location: Solihull (Onsite)
Contract: Permanent

At Khuda Technology, we re partnering with a reputable organisation to hire a Desktop Engineer who will provide high-quality IT support across the business. This is an excellent opportunity for a tech-savvy professional looking to join a dynamic and growing team, supporting end-users in a professional and fast-paced environment.

As a Desktop Engineer, you will be the go-to point of contact for technical issues, responsible for troubleshooting hardware and software problems, maintaining devices, and ensuring smooth daily operations for users.

Responsibilities

• Deliver face-to-face and remote desktop support to internal users.

• Troubleshoot and resolve hardware, software, printer, and network-related issues.

• Build, configure and deploy desktops, laptops, and mobile devices.

• Support Office 365, Windows 10/11, and common business applications.

• Escalate unresolved issues to the appropriate internal teams when necessary.

• Maintain accurate documentation of IT assets and procedures.

• Provide excellent customer service with a user-first mindset.

Experience

• Previous experience in a desktop support or IT technician role.

• Strong understanding of Windows OS, Office 365, and basic networking.

• Experience with Active Directory and hardware troubleshooting.

• Familiarity with ticketing systems and ITSM tools.

• Excellent problem-solving skills and attention to detail.

• Clear communication skills and a proactive attitude.

Interested? Apply today and be part of a team that drives innovation in IT support!