IT Customer Account Manager

Stratospherec Ltd; Guildford; Hybrid; GBP 30,000 - 50,000; Full time

Benefits offered by this job

28 days holiday plus Bank Holidays

Job summary

Stratospherec Ltd in Guildford is seeking an IT Customer Account Manager to deliver focused customer care for a group of clients. This on-site, full-time role offers up to £50k depending on experience.

You will manage ticketing for bugs, features and support, lead client meetings, train customers on systems and help onboard new customers, with a strong emphasis on effective communication and organisational skills.

Qualifications

• Customer service experience; account management is a bonus.
• Strong time management and organisational skills.
• Excellent verbal and written communication skills.
• Experience with ticketing systems is a bonus.

Responsibilities

• Manage ticketing system for customer bugs, features and support.
• Critically evaluate incoming customer requests and communicate internally.
• New system features and regression testing.
• Customer systems training.
• Develop training material as required.
• Lead regular client meetings and support the acquisition of new customers.
• Liaise with customers to implement the company systems into their business.
• Customer onboarding and integrations.
• Create and proofread internal procedures and technical specification documentation.

Skills

Customer service

Account management

Time management

Organisation

Verbal communication

Tools

Ticketing system

Communication tools

Job description

IT Customer Account Manager - UK Software company in Guildford - to £50k per annum

My client Guildford-based software and services company delivering Enterprise management software, primarily to the rail industry, both within the UK and internationally. They are looking for a Customer Account Manager to be based out of their Guildford offices. This role is on-site full-time.

This role is integral to the success of the business because you will be responsible for customer care for a group of customers for the business. This role is 100% customer care focused.

They have 28 days' holiday plus Bank Holidays! Paying up to £50k depending on experience!

Main Responsibilities:

• Manage ticketing system for customer bugs, features and support.
• Critically evaluate incoming customer requests and communicate internally.
• New system features and regression testing.
• Customer systems training.
• Develop training material as required.
• Lead regular client meetings and support the acquisition of new customers.
• Liaise with customers to implement the company systems into their business.
• Customer onboarding and integrations.
• Create and proofread internal procedures and technical specification documentation.

My client is looking for someone with the following skillset:

• Previous customer service experience - account management is a bonus
• Time management
• Organisation
• Excellent verbal and communication skills
• Experience with ticketing systems is a bonus

This role is ideal for someone who is in the early stages of their career within an IT/Tech Company, or someone with a good customer service background who wants to get into the Tech world!