IT Field Service Engineer

BK Plus Limited; Aldridge; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

BK Plus Limited is seeking an IT Field Engineer based in Aldridge with national coverage. You will provide on-site and remote support to users across the UK, reporting to the IT Field Service Manager and ensuring reliable IT services and a great user experience.

You will install, configure and maintain Windows devices and Microsoft 365, support site infrastructure, manage assets, and document incidents and visits with professional service.

Qualifications

• Experience in an IT support or field engineering role.
• Strong troubleshooting across hardware, software and networking.
• Experience supporting Windows and Microsoft 365.
• Excellent communication and customer service skills.
• Well organised and able to manage multiple site visits.
• Full UK driving licence and willingness to travel nationally.

Responsibilities

• Provide on-site and remote support for end-user devices (laptops, desktops, mobile devices, printers).
• Troubleshoot hardware, software, and network connectivity issues and escalate when needed.
• Install, configure, and maintain Windows-based devices and core productivity tools (Microsoft 365).
• Support site-based infrastructure including switches, Wi‑Fi, cabling and local servers where applicable.
• Complete hardware replacements, upgrades and asset management tasks.

Skills

Troubleshooting

Communication

Organisation

Driving licence

Customer service

Tools

Windows OS

Microsoft 365

Networking equipment

Job description

We currently have an exciting opportunity for an IT Field Engineer to join our IT team, based in Aldridge with national coverage. This role will report directly to the IT Field Service Manager and will be responsible for providing on-site and remote technical support to users across multiple UK locations, ensuring reliable IT services and excellent user experience.

Brief Job Description

• Provide on-site and remote support for end-user devices including laptops, desktops, mobile devices and printers
• Troubleshoot hardware, software, and network connectivity issues, escalating where appropriate
• Install, configure, and maintain Windows-based devices, applications, and core productivity tools including Microsoft 365
• Support site-based infrastructure including switches, Wi-Fi access points, cabling, and local servers where applicable
• Complete hardware replacements, upgrades, and asset management tasks
• Deliver excellent customer service and represent IT with a professional, solution-focused approach
• Maintain accurate documentation, service tickets, and site visit reports
• Liaise with the Service Desk and other technical teams to ensure timely resolution of incidents
• Assist other technical teams where required to support wider IT operations

Requirements for the role

• Previous experience in an IT support or field engineering role
• Strong troubleshooting skills across hardware, software and networking
• Experience supporting Windows operating systems and Microsoft 365
• Excellent communication and customer service skills
• Well organised and able to manage multiple site visits and priorities
• Demonstrates attention to detail and a proactive approach to problem solving
• Full UK driving licence and willingness to travel nationally

Diversity & Inclusion at bk plus

At bk plus, inclusion and diversity are central to our values. We have an authentic focus on inclusion, enabling our people to feel they can bring their whole self to work and ensuring everyone feels supported, respected and confident to make a valuable contribution to our company and to our clients.