IT Support Apprentice

The White Horse Federation; Swindon; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Employee Assistance programme

Cycle to Work Scheme

Discounts on Gym Membership

Menopause support network

Discounts for Teachers - All staff

Blue Light Discount

Eye Care Vouchers

Job summary

The White Horse Federation is seeking an IT Support Apprentice to join our IT Services Team. This role offers hands-on IT experience, a recognised qualification, and mentorship while supporting staff and pupils across our schools.

You will provide first-line IT support, help install and maintain hardware/software, and contribute to projects ensuring reliable technology across the Trust. A great fit for problem solvers keen to learn in a supportive environment.

Qualifications

• GCSE English and Maths at grade 4/C or above or willingness to work towards.
• Strong interest in information technology and eagerness to learn.
• Good communication and customer service skills; able to work in a team.

Responsibilities

• Provide first-line IT support to staff and students.
• Assist with troubleshooting hardware, software and network issues.
• Support the setup and maintenance of laptops, desktops, tablets and other devices.
• Help manage user accounts and permissions.
• Maintain accurate IT asset and inventory records.
• Assist with software installations, updates and system maintenance.
• Support the IT team with ongoing projects and service improvements.
• Ensure all work aligns with Trust policies and data protection requirements.

Skills

Interest in IT

Communication skills

Team player

Organised and proactive

Microsoft Office basics

Education

GCSE English and Maths (4/C or above) or equivalent

Job description

Please note that applications will be reviewed as received and should a suitable candidate be identified, we may close the vacancy early. Therefore, early application is encouraged.

Salary: Apprenticeship Salary (dependent on age and apprenticeship framework)
Contract: Fixed Term Apprenticeship (typically 18-24 months)
Hours: Full Time, 37 hours per week

About the Role:

The White Horse Federation is seeking a motivated and enthusiastic IT Support Apprentice to join our IT Services Team. This is an exciting opportunity to develop technical skills, gain a recognised qualification, and work alongside experienced IT professionals supporting staff and pupils across our schools.

As an IT Support Apprentice, you will help provide first-line technical support, assist with the installation and maintenance of hardware and software, and contribute to projects that ensure our schools have reliable and effective technology systems.

This role is ideal for someone who has a strong interest in IT, enjoys problem-solving, and is keen to learn in a professional and supportive environment.

Key Responsibilities

Provide first-line IT support to staff and students.

Assist with troubleshooting hardware, software and network issues.

Support the setup and maintenance of laptops, desktops, tablets and other devices.

Help manage user accounts and permissions.

Maintain accurate IT asset and inventory records.

Assist with software installations, updates and system maintenance.

Support the IT team with ongoing projects and service improvements.

Ensure all work is carried out in line with Trust policies and data protection requirements

We are looking for someone who:

Has a genuine interest in Information Technology.

Is keen to learn and develop new technical skills.

Has good communication and customer service skills.

Can work well as part of a team.

Is organised, reliable and proactive.

Has GCSEs (or equivalent) in English and Maths at Grade 4/C or above (or is willing to work towards achieving these qualifications if required).

Has basic knowledge of Microsoft Office and computer systems.

What We Offer

A structured apprenticeship programme leading to a recognised qualification.

Hands-on experience within a large Multi-Academy Trust.

Support and mentoring from experienced IT professionals.

Opportunities for career progression within The White Horse Federation.

Access to employee wellbeing initiatives and benefits.

A collaborative and supportive working environment.

Why Work for us?

We think you will love working with us and here are some of the reasons why:

We are a welcoming and supportive school with strong values and a caring ethos.

Our staff are a hardworking team dedicated to helping children succeed.

Our children are engaged and eager to learn.

We have a supportive leadership team and wider school community.

As part of The White Horse Federation multi-academy trust, we benefit from their support, encouragement, shared resources and outstanding CPD opportunities.

The White Horse Federation is a large Multi-Academy Trust in South West and South East England, committed to providing the very best education for our students. We believe in empowering our staff to be the very best they can be, and that is why you will find a wide range of professional development opportunities available to you when you join us.

The Advantages of joining our Federation

In addition, our employees reap the rewards of a competitive benefits package, including:

• Employee Assistance programme
• Cycle to Work Scheme
• Discounts on Gym Membership
• Menopause support network

Discounts, save money on holidays, clothing and much more:

• Discounts for Teachers - All staff within the Trust can take advantage of the discounts
• Blue Light Discount
• Eye Care Vouchers

Development

• Access to up-to-date training on safeguarding and child protection to ensure staff are fully supported in their roles, including ongoing updates on statutory safeguarding guidance and legislation.
• CPD Programme
• Supportive leadership team to help you reach your full potential

Pension / Leave and Service

• Excellent Pension Scheme*
• Employer contributions above national standards
• Enhanced family-friendly policies, including maternity, paternity, adoption, and shared parental leave
• An additional White Horse concessionary day's leave per year

The White Horse Federation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. If successful for this role, you will be expected to apply for a disclosure from the Disclosure and Barring Service before an appointment is confirmed. Please note that references will be sought on shortlisted candidates before the interview.

The White Horse Federation values uniqueness and recognises the benefit of having a diverse workforce. We value the contributions of all staff from a wide