IT Client Engineer

JR United Kingdom; London; On-site; GBP 42,000; Full time

Job summary

Une entreprise dynamique à Londres recherche un Ingénieur Client IT pour rejoindre son équipe de support. Vous serez responsable de fournir un support technique 24/7 à une large base de clients, en gérant divers systèmes IT et en collaborant avec des fournisseurs tiers. Ce rôle requiert une expertise en réseaux, de solides compétences en communication et une expérience dans un environnement orienté client.

Qualifications

• Expérience prouvée en tant qu'ingénieur IT dans un poste orienté client.
• Compétences en réseaux, y compris VLANs, NAT, OSPF.
• Excellentes compétences en communication écrite et verbale.

Responsibilities

• Fournir un support technique 24/7 à plus de 18 000 clients.
• Gérer les systèmes de téléphonie, Wi-Fi et réseau.
• Assister l'équipe de vente IT durant le processus de vente.

Skills

Networking fundamentals

Troubleshooting

Communication

Problem-solving

Job description

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Exciting Opportunity for an IT Client Engineer in London!

Up to £42,000 salary

Are you an experienced IT professional looking to join a dynamic, customer-focused team? This company is seeking a talented IT Client Engineer to provide exceptional support and service to their extensive client base.

As the IT Client Engineer, you will be a key member of the IT support team, responsible for delivering 24/7 assistance to over 18,000 customers.

What you will be doing:

• Providing in-hours BAU support, planned out-of-hours work, and on-call out-of-hours support
• Assisting with client move-in and move-out processes
• Maintaining and troubleshooting site Audio Visual (AV) and meeting room technology
• Managing Wi-Fi, ethernet, networking, and telephony systems
• Liaising with third-party suppliers for various IT services
• Executing client-requested works in offices and communication rooms
• Aiding the IT Sales team during the sales process

Desired Skills and experience:

• Proven experience as an IT engineer in a customer-facing position
• Expertise in networking fundamentals, including VLANs, NAT, OSPF, and L2/L3 switching
• Strong knowledge of virtual private networking and IP security
• Excellent troubleshooting and problem-solving skills
• Exceptional communication skills, both written and verbal
• A keen eye for detail and the ability to prioritize tasks effectively

If you're ready to take your IT career to the next level, apply now to become the IT Client Engineer this company is seeking!