Customer / Desktop Support Engineer (Office 365)

JR United Kingdom; Hounslow; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading IT solutions provider is seeking a Customer / Desktop Support Engineer to enhance their growing support team in southwest London. The role involves resolving customer issues with Office 365 and necessitates strong troubleshooting skills and at least 3 years of relevant experience. Ideal candidates hold a Bachelor’s degree in a related field and possess effective communication abilities.

Qualifications

• 3+ years in technical support or related field.
• Fluency in English and strong communication skills.
• Experience with Office Setup & Deployment processes.

Responsibilities

• Investigate and resolve customer technical issues.
• Participate in knowledge-sharing communities.
• Identify product defects and escalate issues.

Skills

Problem-solving

Troubleshooting

Communication

Interpersonal skills

Technical literacy

Education

Bachelor’s degree in Computer Science

Relevant Microsoft Technology Certifications

Tools

Office 365

Office core applications

Job description

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Customer / Desktop Support Engineer (Office 365), south west london

Client:

Experis UK

Location:

south west london, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

My client, a leading IT Solutions provider, is seeking to recruit a Desktop Support Engineer to join an ever-growing Customer Support team. This client has more than 10,000 employees worldwide and supports numerous large Enterprise Customers. The role requires the following skills:

• Own, investigate, and resolve customer technical issues, collaborating across teams and using troubleshooting tools and practices.
• Participate in communities with peer delivery roles and share knowledge where appropriate.
• Develop technical and professional skills through training and readiness to resolve customer issues.
• Identify potential product defects and escalate appropriately to contribute to Microsoft product improvements.
• Fluency in English with effective communication skills.
• Strong communication and interpersonal skills.
• At least 3 years of experience in technical support or a related field.
• Excellent problem-solving and troubleshooting skills.
• Strong knowledge of Office 365 technology.
• Knowledge of Office Setup & Deployment processes.
• Familiarity with Office core applications (Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access), their interfaces, functions, and troubleshooting.
• Understanding of Office integration with Windows, third-party network shares/OS, mobiles, SharePoint, and OneDrive.
• Additional desirable skills include networking, communication protocols (FTP, HTTP), object-oriented programming, and technical literacy.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.

Additional or Preferred Qualifications (PQs):

• Relevant Microsoft Technology Certifications.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience in technical consulting or IT roles is preferred.