Energy Storage (ESS) Customer Quality Engineer - Britain

Energy Vault; Rochester; Remote; GBP 35,000 - 50,000; Full time

Job summary

A leading energy storage company is seeking an Energy Storage Customer Quality Engineer to handle customer quality issues and ensure product standards. The role involves communication with clients, problem-solving in assembly processes, and using quality improvement tools. Ideal candidates have expertise in the energy storage industry, familiarity with quality systems, and excellent analytical skills.

Qualifications

• Experience as Customer Quality Engineer in energy storage preferred.
• Understanding of quality systems like ISO9000, TS16949.
• Good communication skills in English.

Responsibilities

• Handle abnormal problems in customer processes and make preliminary judgments.
• Rework defective products and communicate with customers.
• Establish and maintain customer relationships to increase satisfaction.

Skills

Communication skills

Statistical analysis

Quality Improvement Tools

Problem-solving

Education

Experience in energy storage industry

Understanding of ISO9000 and TS16949

Tools

Office software

Job description

For the Worldwide biggest battery maker, we are looking for an Energy Storage (ESS) Customer Quality Engineer for Britain

Location:Area London OR surroundings
Remote Type:Remote work allowed

Job Description:

1. Handle abnormal problems in customer receipt and assembly process and make preliminary judgments. 5W2H method can be used to describe the fault, and notice the relevant responsible persons immediately

2. Containment/isolate/sorting the defective products at the customer's project location according to the scope of risk and preliminary FA analysis

3. Rework the defective products in customer side in time, actively communicate with the customer to reduce the number of product returns

4. Supervise employees to operate according to SOP in reworking

5. Follow up assembly process in client, cooperate to solve the problem in assembly process. Identify potential risk for customer using

6. Actively report the products usage and handle emergencies

7. Responsible for the summary of customer quality problem in the charge of the areas

8. Follow up the quality problem solving process (according to customer requirements)

9. Establish and maintain customer relationships to increase customer satisfaction

Job Requirement:

1. Customer quality engineer experience in energy storage industry is preferred

2. Understand ISO9000/TS16949/VDA etc. Quality system; understand the quality improvement tools (eg: FMEA, FTA, 8D, 6Sigma, SPC);

3. Understand the basic principles of battery operation, understand the basic characteristics of communication failure and mechanical structure failure, understand product failure analysis methods ;

4. Familiar with office software, with basic statistical analysis, report summary and reporting capabilities;

5. Good communication skills in English

Job Reference: #14797204