IT Change & Transformation Coordinator

Markerstudy Group; United Kingdom; Remote; GBP 32,000 - 42,000; Full time

Job summary

Markerstudy Group in the United Kingdom is seeking an organised IT Business Assistant to join our IT team, connecting technical teams with the wider business. The role spans IT change management, business process improvement, and project coordination across transformation programmes such as ERP implementations, ensuring changes are well planned, communicated and documented.

You will work with stakeholders to capture current and future processes, create process maps, and maintain RAID logs and

Qualifications

• Experience in process documentation, mapping and change management (ITIL or similar).
• Excellent communication, organisation and attention to detail.
• Ability to manage multiple priorities and work with stakeholders.
• Experience in an IT or technology environment.
• Familiarity with ITSM tools such as Visio, Draw.io, ServiceNow or Jira.
• Good knowledge of Microsoft 365.
• Experience supporting IT projects, transformation programmes or ERP implementations.
• Understanding governance, compliance or audit processes.

Responsibilities

• Coordinate the IT change management process, including calendar, change requests and CAB meetings.
• Support change planning and governance, risk assessments and post-implementation reviews.
• Create and maintain process documentation, maps, SOPs and work instructions.
• Work with business teams to capture current and future processes.
• Provide coordination across IT projects and transformation initiatives.
• Maintain project documentation, including RAID logs, action trackers, status reports and business cases.
• Support IT audits, governance and compliance activities.
• Coordinate workshops, meetings and training sessions.
• Act as a link between IT and business stakeholders, ensuring clear communication.
• Identify opportunities to improve IT processes, governance and efficiency.

Skills

Process documentation

Change management

Communication

Attention to detail

Stakeholder management

IT governance

IT projects

Microsoft 365

Tools

Visio

Draw.io

ServiceNow

Jira

Microsoft 365

Job description

Markerstudy Group in the United Kingdom is seeking an organised IT Business Assistant to join our IT team, connecting technical teams with the wider business. The role spans IT change management, business process improvement, and project coordination across transformation programmes such as ERP implementations, ensuring changes are well planned, communicated and documented.

You will work with stakeholders to capture current and future processes, create process maps, and maintain RAID logs and