IT Assistant – Office 365 & Onsite Support

THE CROWD; Greater London; On-site; GBP 25,000 - 32,000; Full time

Job summary

The Crowd, a prestigious international architecture practice, is seeking an IT Assistant to join their collaborative London team. You will provide high-quality technical support to employees across the organisation, working with the IT Coordinator and IT teams across international offices.

You will help resolve IT issues, manage Office 365 services, and contribute to the reliability and improvement of systems.

Qualifications

• Experience in IT support within a busy environment.
• Proficient in Office 365, including Exchange Online, SharePoint, and OneDrive.
• Knowledge of Microsoft Teams, Power BI and Power Apps.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team.
• Meticulous and structured approach.
• Proactive and time-efficient.
• Thrives in busy, creative environment.
• Clear and concise English communication (written and verbal).

Responsibilities

• Support the London studio and other locations with IT tasks.
• Diagnose and resolve incidents related to software, hardware, MS 365, printers, scanners, telephony, and network.
• Assist staff with new desktops and laptops.
• Troubleshoot and maintain network, server and video conference systems.
• Manage software such as Office 365 including Exchange Online, SharePoint, and OneDrive.
• Coordinate the implementation of new IT systems and applications.
• Ensure IT documentation is up to date.
• Support onboarding and training for new and existing employees.
• Record and manage service requests and incidents.
• Collaborate with IT Coordinator to communicate updates and service expectations.

Skills

IT support

Office 365

Microsoft Teams

Power BI

Power Apps

Communication

Team collaboration

Troubleshooting

Documentation

Tools

Exchange Online

SharePoint

OneDrive

Job description

The Crowd, a prestigious international architecture practice, is seeking an IT Assistant to join their collaborative London team. You will provide high-quality technical support to employees across the organisation, working with the IT Coordinator and IT teams across international offices.

You will help resolve IT issues, manage Office 365 services, and contribute to the reliability and improvement of systems.