IT Assistant

Gold Care Homes; Uxbridge; On-site; GBP 27,000 - 37,000; Full time

Benefits offered by this job

Salary £32k

Employee of the Month

Long term service awards

Blue Light Card

Professional Development

Refer a Friend

Job summary

Gold Care Homes is seeking an IT Assistant to provide on-site and remote IT support across multiple care homes in the UK. You will install and maintain equipment, support staff with technical issues, and ensure systems are secure, reliable, and fully operational.

The role requires handling Windows 11 deployments, VoIP systems (3CX), and device management across sites. Driving licence and a willingness to work flexibly are essential; CompTIA A+ / Network+ credentials are desirable but not

Qualifications

• Strong problem-solving and analytical skills.
• Excellent communication and customer service skills.
• Highly organised with strong time management and SLA performance focus.
• Reliable, proactive, and able to work independently or as part of a team.
• Positive, growth-minded, and results-focused approach.

Responsibilities

• Provide on-site technical support, including equipment installation and staff training.
• Deliver remote telephone support, explaining technical issues clearly to non-technical users.
• Support and maintain hardware, software, printers, scanners, networks, and secure print solutions.
• Manage Windows 11, mobile devices, tablets, and Apple iPads deployment and maintenance.
• Support VoIP communication systems, including installation and maintenance of 3CX phones.
• Conduct basic troubleshooting for computer, network, and software issues across multiple sites.
• Investigate root causes of incidents and support service improvement initiatives.
• Assist with software updates, licensing compliance, and infrastructure security.
• Support projects, knowledgebase documentation, and provide team cover during busy periods.

Skills

Problem-solving

Communication

Time management

Customer service

Teamwork

Tools

Windows 11

3CX phones

Printers & Scanners

Job description

About Us:

Gold Care Homes is a well-established national independent Care Homes group for the elderly. Gold Care Homes was established in 1999 and has since grown to operate 45 care homes across the South of England. The group offers a range of services which includes residential, nursing, frail elderly and dementia care.

Job Summary:

We are looking for a IT Assistant to provide on-site and remote IT support across multiple care homes. You will be responsible for installing and maintaining equipment, supporting staff with technical issues, and ensuring systems remain secure, reliable, and fully operational.

Key Responsibilities & Skills

• Provide on-site technical support, including equipment installation and staff training.
• Deliver remote telephone support, explaining technical issues clearly to non-technical users
• Support and maintain hardware, software, printers, scanners, networks, and secure print solutions.
• Manage Windows 11, mobile devices, tablets, and Apple iPads deployment and maintenance.
• Support VoIP communication systems, including installation and maintenance of 3CX phones.
• Conduct basic troubleshooting for computer, network, and software issues across multiple sites.
• Investigate root causes of incidents and support service improvement initiatives.
• Assist with software updates, licensing compliance, and infrastructure security.
• Support projects, knowledgebase documentation, and provide team cover during busy periods.

Personal Attributes

• Strong problem-solving and analytical skills.
• Excellent communication and customer service skills.
• Highly organised with strong time management and SLA performance focus.
• Reliable, proactive, and able to work independently or as part of a team.
• Positive, growth-minded, and results-focused approach.

Working Requirements:

• Standard hours: 09:00 – 17:30, with flexibility for projects, system upgrades, and urgent support.
• Full UK Driving Licence required.
• No sponsorship available.
• CompTIA A+ / Network+ certifications are desirable but not essential.

Benefits:

• Salary £32k
• Employee of the Month
• Long term service awards
• Blue Light Card
• Professional Development
• Refer a Friend