1st/2nd Line IT Support Analyst

Healthnethomecare; Swadlincote; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Pension scheme

Training and development

Eyecare vouchers

Perkbox benefits

Refer a friend scheme

Uniform provided

Kit bags for Homecare Nurses

Job summary

HealthNet Homecare is seeking an IT Support Analyst to join our busy IT department. You will provide 1st/2nd line support, administer IT systems and drive automation to improve efficiency across the business and patient care.

The role involves ensuring smooth operation of Windows 11 clients, on‑prem AD, Navision/Azure services and Office 365 administration. The successful candidate will have at least 2 years in a similar role, strong problem-solving and documentation skills, and an eagerness to

Qualifications

• Experience providing 1st/2nd line IT support in a busy environment.
• Experience with Windows desktops/servers, M365 and Azure administration.
• Good documentation, troubleshooting and communication skills.

Responsibilities

• Provide desktop and software configuration support.
• Provide telephony system support and liaise with third parties.
• Administer LAN, DHCP/DNS/Firewall and AD/Entra ID on premise.
• Support projects with analysis, design, documentation and testing.
• Ensure security and resilience considerations are incorporated.

Skills

Troubleshooting

Documentation

Analytical thinking

Education

GCSEs including Maths & English

Tools

Windows 10/11

Windows Server 2016/2019/2022

Microsoft 365

Azure

Phone system administration

Networking

Job description

HealthNet Homecare is a leading provider of homecare services, supporting patients to receive treatment and care in the comfort of their own homes. From medication deliveries to specialist clinical nursing support, including injection training and the administration of IV and infusion therapies, we are dedicated to making healthcare more accessible and convenient for those who need it most.

Supporting over 240,000 patients across a wide range of therapy areas, our experienced and compassionate teams work with individuals living with both rare and more common conditions. Our mission is to make patients' lives easier by removing the stress of managing treatment and providing reassurance that they are receiving safe, high-quality care every step of the way.

We are looking for an IT Support Analyst to join our busy IT department. We are seeking a highly motivated, talented and experienced IT professional to complement our industry leading Digital Team as an IT Systems Administrator. Reporting to the IT Manager you will form an integral part of the IT Support Team providing a first-class service to our business ensuring the customers needs are met in a timely manner.

The successful candidate will have prior experience of operating in a similar role. They will be expected to provide 1st/ 2nd line support to the business by administering IT systems and implementing support processes and efficiencies using automation. Additionally, there will be opportunities to be involved in the technical delivery of projects which require a strong emphasis on security, and resilience, showing a positive attitude and demonstrating initiative.

If you are passionate about making a real difference and are looking for a role with purpose, where your work has a positive impact on patients' everyday lives, we would love to hear from you.

Main Responsibilities

• Provide desktop support and software configuration
• Provide telephony system support
• Liaise with people (both internal & 3rd party support providers) to facilitate the various support processes
• Local administration of LAN including DHCP / DNS / Firewall
• Deploy, install and configure Windows 11 clients to a standard specification
• Administer On premise AD and Entra ID
• Microsoft Navision administration
• Microsoft Azure administration
• Office 365 administration
• Document IT processes and procedures
• Support project work which includes analysis, design, specification documentation, testing and implementation
• Read and comply with all communications from head office and others to ensure necessary actions are undertaken for the pharmacy and customers
• Maintain good housekeeping
• Carry out any reasonable request given by appropriate persons
• Contribute to the company’s commitment to continuous improvement by forwarding your suggestions to appropriate person

What experience and skills are we looking for?

Desirable

• Foundation professional training/qualifications:
• MS MCPs / Azure fundamentals
• ITIL Foundation v3/v4
• CompTIA A+ /IT Fundamentals
• MS MCPs / MTAs
• Fortigatefirewalls
• KnowledgeofMSDynamics365(Field Service/Business Central
• Knowledge ofMSNavision

Essential

• Minimum2years experiencesupporting:
• Microsoft suite of products:
• Windows Desktops (win10 & 11)
• Windows server (2016, 2019 & 2022)
• Microsoft 365 suite:O365 inc. Teams, OneDrive
• Microsoft Azure administration
• Good knowledge of phone system administration
• Good understanding of networking including subnets, routing&diagnostics
• Good documentation skills
• Good analytical and troubleshooting skills

Qualifications

• Hold5GCSE'sincludingMaths&EnglishatgradesA*-Corequivalent

What we offer

• Competitive salary structure
• 25 days holiday + bank holiday
• Pension Scheme
• Ongoing training and development
• Professional registration fees paid
• Employee Assistant Programme including 24/7 hour access to remote GP appointments.
• Refer a friend scheme
• Uniform provided
• Kit bags for all Homecare Nurses
• Eyecare Vouches
• Perks and benefits via Perkbox
• Long service awards.

If the role sounds of interest, and you want to be a part of a company who truly places our patients at the heart of everything we do, please feel free to apply through our careers page and join us in making a difference.

Please note: Due to a high volume of applications, we usually receive, we are unable to contact each applicant individually regarding the status of their application. If you are selected for an interview, we will shortly be in touch.