IT Assistant

THE CROWD; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A prestigious architecture practice in London is looking for an IT Assistant to join their collaborative team. The role requires providing high-quality technical support and troubleshooting, particularly in Office 365 and hybrid environments, ensuring effective IT service management. This opportunity promises career growth and development within a top-tier firm that values its employees.

Benefits

Competitive benefits package

People-focused work culture

Career growth opportunities

Qualifications

• Previous experience working in IT support within a busy environment.
• Proficient in Office 365, including Exchange Online, SharePoint, and OneDrive.
• Clear and concise English communication skills.

Responsibilities

• Support the London studio with any IT-related tasks.
• Diagnose and resolve service incidents related to software and hardware.
• Manage and maintain Azure hybrid environment and Office 365.

Skills

Technical support

Office 365

Troubleshooting

Communication

Interpersonal skills

Time efficiency

Tools

Microsoft Teams

Power BI

Power Apps

Azure

Job description

About The Role:

Our client, a prestigious and desirable international architecture practice, are seeking an IT Assistant to join their collaborative team in London.

As the IT Assistant, you will play a vital role in providing high-quality technical support to employees across the organisation. Working closely with the IT Coordinator and IT Manager based in London, and in collaboration with IT support teams in international offices, you will help ensure the prompt and effective resolution of all IT-related issues. This role is key to supporting the client’s broader IT objectives, contributing to the ongoing development, improvement, and reliability of their systems. The ideal candidate will have experience working in hybrid environments and a strong command of Office 365, with the ability to troubleshoot a wide range of technical issues confidently and efficiently.

This is a perfect opportunity for an individual looking to utilise their expertise in providing outstanding technical support while also exploring new advanced technologies. The opportunity also allows contribution to your career growth by working within a top practice that will elevate your development. Our client offers a competitive benefits package, people-focused work culture and collective environment.

Key Responsibilities:

• Support the London studio with any IT-related tasks while also supporting other locations
• Diagnose and resolve service incidents and requests related to software, hardware, MS 365, printers, scanners, telephone systems, and network problems
• Help staff with arranging new desktops and laptops
• Troubleshoot and maintain network, server and video conference software/hardware
• Manage and maintain Azure hybrid environment and Office 365, including Exchange Online, SharePoint, and OneDrive and related products
• Coordinate the implementation of new IT systems and applications
• Ensure that all IT documentation is updated
• Support new and existing employees with any IT training and onboarding that is required
• Record and manage service requests and incidents using the incident management system
• Work closely with the IT Manager to communicate updates and set clear service expectations

Key Skills/Requirements:

• Previous experience working in IT support within a busy environment
• Proficient in Office 365, including Exchange Online, SharePoint, and OneDrive
• Sound knowledge of Microsoft Teams, Power BI and Power Apps
• Adaptable and confident when handling troubleshooting and problems that occur
• Excellent communication and interpersonal skills
• Ability to work both independently and collaboratively within a team environment
• Meticulous and structured approach
• Proactive approach time-efficiency in task completion
• Thrives working in a busy and creative environment
• Clear and concise English communication skills, both written and verbal

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