IT Assistant (London)

ClientEarth; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a pioneering non-profit organization as an IT Assistant in London, supporting a global IT team. Key responsibilities include troubleshooting, hardware repairs, and facilitating onboarding processes. Engage in impactful work that contributes to environmental protection and systemic change.

Qualifications

• Strong troubleshooting skills to diagnose and resolve IT issues efficiently.
• Familiarity with IT procurement and hardware repair.
• Ability to document IT processes.

Responsibilities

• Provide technical assistance to employees, troubleshooting hardware and software issues.
• Diagnose and resolve issues with laptops and peripherals.
• Set up IT access for new employees and ensure smooth transitions.

Skills

Troubleshooting

User Support

Hardware Repair

Job description

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• Location: London
• Contract Type: Indefinite
• Hours: Full Time

About the role

Join ClientEarth as an IT Assistant and bring your skills to a pioneering, international organisation using the power of law to protect the planet and drive systemic change. As an IT professional, you won’t just be solving technical problems; you will be enabling people who are making a real-world difference everyday.

You will be part of a collaborative global IT team supporting over 300 staff across multiple countries. The incumbent will report to an IT Manager in Brussels, and work closely with colleagues in London, Brussels, Beijing, and Warsaw, playing a key role in ensuring smooth IT operations - from user support and hardware repairs to onboarding, procurement, and system maintenance. This is a London-based role, requiring 4 days a week in the office and 1 remote working day. Flexibility to work shifts will also be required to support our international teams.

Meet your Manager

In this role, You will be managed by our IT Manager, Khadija Ndiaye, who joined ClientEarth in 2022 and is based in Brussels. Khadija brings over 15 years of IT experience across multiple sectors, which has given her a solid and diverse background.

Main Duties

• End-User Support: Provide technical assistance to employees, troubleshoot hardware, software, and network issues, and ensure minimal downtime.
• Hardware Repairs & Maintenance: Diagnose and resolve issues with laptops, AV system, and peripherals.
• Onboarding & Offboarding: Set up IT access for new employees and ensure smooth IT transitions when employees leave.
• Troubleshooting: Quickly identify and resolve IT issues, ensuring a high level of user satisfaction.

See the job description (below) for a full list of duties for this role.

Role requirements

• Strong troubleshooting skills with the ability to diagnose and resolve IT issues efficiently
• Familiarity with IT procurement, hardware repair, and user support.
• Ability to document IT processes and maintain structured records.

See the job description (below) for a full list of requirements for this role.

Note to candidates: We know that long lists of criteria can be daunting and that some candidates will not apply for a role unless they feel they are 100% qualified. If you feel you meet at least some of the essential criteria, we still encourage you to apply.

Further Information

Have a question about this job? Please visit our Careers site for advice on applying, FAQs, and more.

Flexible working: We are proud to be a Flexa accredited Employer. Visit our Flexa Employer page for more information on our approach to flexible working. Our flexible working policy allows our people the choice to decide to work from home/another location in the country where their contract of employment is issued for 80% of their month, with the other 20% of their month being office-based See our Benefits page for more.

This position will be based in London. The postholder will be required to be in the office 4 days a week, with 1 remote working day per week.

This role will be required to be available to work in shifts if required to support different time zones and global IT needs.

ClientEarth values diversity and inclusion and the benefits this brings. We aim to appoint the most suitable candidate at all times and welcome applications from people from all different backgrounds.

Please note that ClientEarth is only able to employ those who have the pre-existing legal right to work in the UK.

ClientEarth is not a law firm and does not provide legal advice or legal services to third parties.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Non-profit Organizations

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