IT Assistant

Mandarin Oriental Hotel Group Limited; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a vibrant IT team as an IT Assistant at a luxury hotel in London. This exciting role involves providing first-line technical support, configuring network components, and ensuring seamless IT operations. You'll work in a dynamic environment where flexibility is key, and your contributions will help enhance guest experiences. With a strong focus on career progression and a commitment to sustainability and diversity, this opportunity offers a unique chance to grow your career in the hospitality industry while being part of a prestigious global brand.

Benefits

Excellent career progression

Complimentary nights at hotel

Discounted stays

Healthcare cash plan

Paid Charity Day

Season ticket loan

Free meals on duty

Increased holiday entitlement

Company pension plan

Employee Recognition Programmes

Qualifications

• Solid understanding of workstations, servers, and network infrastructure.
• Basic knowledge of systems integration and Active directories.

Responsibilities

• Provide 1st Line technical support to guests and colleagues.
• Assemble and configure network components and services.
• Troubleshoot IT-related issues with internal and vendor support.

Skills

Microsoft platforms

1st Line technical support

Network infrastructure

Active directories

Troubleshooting IT issues

Communication skills

Education

Basic knowledge of systems integration

Tools

Network components

DRP, BCP, HSIA, and IRES Systems

Job description

SHIFT PATTERN: (e.g. 40 hours, 5 days per week)

We’re looking for an IT Assistant to join our vibrant and dynamic IT team.

Mandarin Oriental Mayfair, London is the newest jewel to be opening in Mayfair. It’s another world; an oasis of calm in the heart of the city, with the most attentive service. A world that’s all about our guests.

As an IT Assistant at Mandarin Oriental Mayfair, you will be responsible for:

• Have a solid understanding of workstations, servers, and network infrastructure, mostly under Microsoft platforms.
• Provide Hotel Guests and Colleagues with 1st Line technical support.
• Assemble and configure network components and associated services.
• Establish network users, user environments, directories, and security for networks being installed.
• Install, upgrade, and configure network printing, directory structures, rights, security, software, and file services.
• Upgrade network hardware and software components as required.
• Troubleshoot all sorts of IT-related issues, both internal and with vendors.
• Demonstrate strong communication skills with both guests and colleagues.

As an IT Assistant, you will be working on a rotating shift basis, Monday to Sunday, 40 hours a week. Shift patterns will vary from morning to evening, including weekends and bank holidays, so flexibility is required where applicable.

To be a successful IT Assistant candidate, you must have: basic knowledge of systems integration, Active directories, wiring setups, testing, and maintaining the DRP, BCP, HSIA, and IRES Systems in the hotel.

In return, you will receive an array of iconic benefits, such as:

• Excellent career progression with an iconic, luxury, global hotel brand.
• Fantastic learning and development opportunities for all levels of staff.
• 3 complimentary nights per year, increasing to 5 with length of service.
• Discounted stays at our beautiful properties across the Group.
• Access to discounts and deals with over 500 popular high street retailers.
• Complimentary Westfield Healthcare cash plan.
• Colleague Experience Stay in-house with breakfast included upon completed probation.
• Friends & Family hotel rate and Spa discount.
• 1 paid Charity Day per year to dedicate to a charity of your choice.
• Season ticket loan & cycle to work scheme.
• £750 recruitment referral bonus.
• Free meals on duty & uniform dry-cleaning services.
• Increased holiday entitlement with Length of Service, up to 33 days off.
• Free Life Insurance benefits whilst in service.
• Company pension plan.
• Access to Hospitality Action’s Employee Assistance Programme.
• Employee Recognition Programmes.
• Social, wellbeing, charity, and sporting events throughout the year.

SUSTAINABILITY AT MANDARIN ORIENTAL

Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group.

DIVERSITY & INCLUSION

We believe a diverse and inclusive culture is better for everyone. All colleagues should be treated fairly and with respect.

ELIGIBILITY TO WORK IN THE UK

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.