IT Support Assistant

JR United Kingdom; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking an IT Support Assistant to deliver exceptional technical support to users globally. This role involves troubleshooting IT equipment, maintaining infrastructure, and training users to enhance their technological skills. Ideal candidates will possess strong analytical and remote support capabilities, alongside a proactive approach to IT challenges.

Qualifications

• 2 years' minimum experience in a business environment for IT support.
• Proactive and mature work approach.
• Ability to manage and prioritise support requests.

Responsibilities

• Provide front-line technical support to users across the company.
• Set up, maintain, and troubleshoot IT equipment and infrastructure.
• Document and share training materials to improve user efficiency.

Skills

Analytical skills

Troubleshooting

Excellent organisation

Remote support skills

Tools

Windows Active Directory

IP Networking

VPN & firewalls

SAP B1

CRM systems

Webservers on Linux

Linux RedHat/Debian

Job description

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IT Support Assistant, london (city of london)

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Client:

Location:

london (city of london), United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

16.06.2025

Expiry Date:

31.07.2025

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Job Description:

The Asprey Group is currently recruiting for an IT Support Assistant to provide front-line technical support to users across Asprey’s global business, as well as maintaining, configuring and installing elements of the company’s IT infrastructure.

Key Responsibilities

• Provide front-line support by responding to user requests and proactively identifying support needs
• Assist the Global IT Lead with the setup, maintenance and basic troubleshooting of IT equipment including PCs, laptops, printers and mobile devices
• Seek opportunities to train and inform users to increase their IT knowledge and efficiency, documenting and sharing training materials where appropriate
• Escalate unresolved issues, suggestions or change requests to the Global IT Lead where appropriate and participate in resulting team discussions
• Liaise with IT suppliers and carry out necessary admin (raising Purchase Orders, etc)
• Provide general administrative support to the Global IT Lead as required
• Where necessary and agreed, work outside standard hours to support global users and projects

Skills & Experience

Excellent organisation and capacity to manage and prioritise support requests

Analytical skills and ability to troubleshoot

A mature and proactive approach to work

Demonstrable remote support skills, specifically, experience in any/all of the below areas would be highly advantageous:

• Windows Active Directory (On-Premises, Hybrid, Azure and cloud), print servers – ideally at least 2 years’ experience in a business environment
• IP Networking, VPN & firewalls with Cisco, HP-Aruba and Watchguard
• SAP B1 experience, systems side
• CRM experience, systems side
• Server hardware, PC, Laptop and Mac exposure
• Webservers on Linux and Windows IIS
• Understanding of *NIX eg Linux RedHat/Debian and AppleMac